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Control Room Officer

Job LocationWatford
EducationNot Mentioned
Salary£11.25 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Wilson James provides services to some of the worlds most iconic brands. We collaborate. We raise standards. We win awards.We employ more than 5,000 brilliant people across security, construction logistics and aviation services.We celebrate diversity. With more than 75 nationalities represented in the Wilson James family, we are a truly inclusive company.Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.For information about Wilson James commitment to Equality, Diversity and Inclusion, please see our website.We are looking for a Control Room Officer to join Wilson James and become part of our expanding security team, working at our Warner Bros client site.Warner Bros is a leading entertainment company and this role will join our team at the award-winning visitor attraction Warner Bros. Studio Tour London - The Making of Harry Potter and film studio Warner Bros. Studios Leavesden based in Watford, Hertfordshire.As a Control Room Officer, you will undertake a crucial role for the business by ensuring consistent service delivery at the site in a professional manner to controlling incidents in a professional and organised manner whilst adhering to escalation procedures at all times. You will support the day to day site requirements of uniformed officers duties, utilising the CCTV Systems. Understanding the need of the site and the varied roles within the site will be challenging in support of the site ethos.You need to take an active role in enhancing the delivery of security operations by ensuring all tasks are completed by all relevant departments but to also fully understand the culture at site and highlight areas where Wilson James can excel in delivery.As a condition of employment you will need to be able to evidence a minimum of 5 years written work history - this evidence needs to include any gaps of over 31 days and periods of self-employment.Failure to provide this evidence will result in Wilson James not being able to comply with the BS7858 Standard (the British Standards Institution for screening individuals employed in a security environment) and therefore no offer of employment is able to be made.

  • Develop and maintain excellent working relationships at all levels including with individual business units and other service providers.
  • Fully implement any client threat escalation procedures on becoming aware of any matter that may threaten the security and or safety of the building, assets and people with legitimate business on the site.
  • Monitoring, filtering and taking the appropriate action to alarm activations, liaising with clients, police and contractors as necessary.
  • Providing immediate response in the event of any major / minor incidents, ranging from responding to medical incidents, fire alarm activation / evacuations and crisis response.
  • Provide total administrative support to the Duty Security Managers.
  • Complete incident reports as required or directed by the Duty Security Managers or Client.
  • In the absence of the Duty Security Managers or Tour Duty Supervisors, manage any incident according to Client and Wilson James. procedures
  • Identify and escalate any issue that may affect operational efficiency.
  • Essential Skills
  • You must have both the DS SIA licence and CCTV licence
  • Experienc in a Control Room environment
  • Deliver excellent customer service
  • Basic IT Skills
  • Demonstrate the ability to think and act quickly in emergencies or under pressure
  • Have an ability to deliver succinct and clear verbal and written reports where necessary
  • Desirable Skills
  • Driving Licence
  • About CompanyWilson James is a leading security, construction logistics and aviation services provider with more than 5,000 employees. With in-depth sector and service expertise, we deliver solutions to clients operating across the Aviation, Construction, Corporate, Energy, Manufacturing, Maritime and Technology industries.Wilson James are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. Required skills
  • CCTV
  • Controller
  • SIA
  • Concierge
  • Control Room Officer
  • man guarding
  • patrolling officer
  • Front of House Officer
  • Control Operator
  • ecurity guard
  • Keyskills :
    CCTV Controller SIA Concierge Control Room Officer man guarding patrolling officer Front of House Officer Control Operat ecurity guard

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