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Job Location | Walsall Wood |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Are you an experienced Customer Service Executive who loves delivering the very best service for your customers and in return is looking for a Company that really values your contribution and can offer you award-winning training opportunities Read on aswe may have just the job you are looking for!Youll be an ambassador for our Customer First culture, resolving any issues quickly and keeping your customers informed, so that they feel truly valued. You will act as the first point of contact, providing information on the Sunbelt Rentals network of ServiceCentres and responding to any related queries. Therefore a can do attitude is a must to ensure that the customers requirements are addressed.The Customer Service Executive role is both busy and varied and you will act as a point of contact for all Sunbelt Rentals network of Services Centres on all Customer Experience related queries. You main duties will include handling the main general enquiryphone line for the business, ensuring our customers are served by the appropriate Department. You will assist the Customer Experience team to drive service delivery standards within our Service Centre network, by evaluating pre-recorded calls, against pre-definedevaluation criteria. You will also produce, collate, and issue reports to support the business and the Customer Experience team.The Customer Experience Team also ensure all complaints are handled effectively and fairly, in line with company policy. As part of the team you will be taking information relating to customer complaints that will need to be treated with respect, confidentialityand accuracy.What can we offer you in returnYoull be joining a highly successful FTSE100 company, the UKs largest equipment rental provider.We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buyand sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.If you join the team well provide you with everything you need and ensure you are equipped for success. Well talk to you about your training and personal development needs and what youd like to do to further your career and support your future aspirations.To succeed as aCustomer Service Advisoryou will bring the following skill-set and behaviours: