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Customer Service Advisor

Nikwax Ltd
Job LocationWadhurst
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

Join an innovative outdoor business as a Customer Service Advisor The Nikwax Group operates within the growing international Outdoor industry, providing a range of aftercare products for a variety of clothing, footwear and equipment, as well as unique waterproof systems available through our premium outdoor clothing brand Páramo. The business has successfully managed its way through the recent Covid 19 crisis and has ambitious growth and development plans for the future..We are looking for a Customer Service Advisor to join us on a fixed term basis to provide maternity cover in our extremely busy Customer Contact Team.The Role To deal with all queries and complaints, generated internally and externally, in a timely and accurate manner in line with implemented policies and procedures by

  • answering all queries and complaints coming into the customer contact team in a timely and professional, yet friendly manner
  • efficiently forwarding calls and emails to the correct business areas for issues outside of the customer contact team remit
  • providing administrative support to the customer contact team in an efficient and timely manner
  • using our database to input customer information accurately
  • dealing with post, both incoming and outgoing
  • being responsible for maintaining our small staff stock area.
    • This role will provide maternity cover on a fixed term contract until 31st July 2021 and will be based in our offices in Wadhurst, East Sussex.We are looking for the successful candidate to start by January 2021.Previous applicants need not reapply.The Person will be
  • good at listening with excellent communication skills
  • able to prioritise their workload
  • able to work well under pressure
  • be a great team player with the ability to work well on their own.
    • The Rewards
  • work within a company where you can clearly see the effect of your efforts
  • work for an international company with values that you can believe in
  • work within a friendly and informal environment
  • competitive benefits and rewards.
    • To Apply If you would like to apply for this position, please send your Covering Letter (clearly stating your salary requirements) & CV by no later than 13th December 2020 to:RecruitmentNikwax LtdUnit F, Durgates Industrial EstateWadhurstEast SussexTN5 6DFCandidates must be able to provide evidence of their right to work in the UK. Required skills
  • Administrative
  • Advisor
  • Calls
  • Complaints
  • Customer Service

    • Keyskills :
    Administrative Advis Calls Complaints Customer Service

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