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| Job Location | Waddon, Croydon |
| Education | Not Mentioned |
| Salary | £18,000 - £20,000 per annum, inc benefits |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
My client: A local supplier of surgical supplies are now recruiting administration staff. Please find the job description below. If your previous experience suits this role please apply!You will be the first point of contact for customers. Responsible for processing telephone inquiries/queries for a wide range of products across a large and varied portfolio base. Although training will be given, experience in the above would be an advantage along with PC knowledge, good communication skills, helpful manner, ability to get on well with people and a good sense of humour.Main duties will includeAnswering incoming calls and dealing with them appropriatelyProcessing orders/collections using our back-office systemDealing with customer orders/queries/complaints effectively and in a timely mannerInvestigating customer queries/ liaising with other department / other offices.Chasing back orders with internal departments and updating customers.Sourcing non-stocked and special products via our Specials Ordering SystemOffer support/help to team members where possibleAny other duties as requested.Key SkillsExcellent, confident telephone manner.Ability to interact at all levels.Ability to identify and work with relevant internal departments.Confident decision-making skills.Self-motivated but with the ability to work collectively in a team.Excellent computer skills, Excel skills an advantageKey Personal AttributesAble to deliver first class customer service whilst working in a team and on your own initiative.Able to work as part of a small team.Able to help and support colleagues to achieve customer objectives.Friendly approachable manner with the ability to establish excellent customer relationships.Job Types: Full-time, PermanentSalary Range : £18,000 - £20,000.00 /yearExperience:Customer Service: 1 year (Preferred)Customer Sales: 1 year (Preferred)Education:A-Level or equivalent (Preferred)Please note: Previous experience using SAGE is essential for this role.