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Senior Salesforce Consultant

Trigg Digital
Job LocationVictoria, London
EducationNot Mentioned
Salary£50,000 - £65,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Why TriggBringing in-house expertise to the table, we optimise CRM processes to scale our customers business. For over a decade, our methods, from ideation to the launch of new initiatives across marketing, sales, customer service and analytics delivered double-digit growth for global media, retail and telco enterprises.We are a consulting and implementation partner of the #1 CRM platform in the world, Salesforce. Our passion comes from collaboration; acting as an extension of our customers team. Together, we accelerate the redesign of existing business processes and implementation of new processes that reduce cost, improve customer satisfaction or increase revenue.We will provide training and the support you need to develop your career in the Salesforce ecosystem. We are an equal opportunity employer and value diversity at our environment.The RoleWe are currently seeking a Senior Salesforce Consultant to join our growing start up in London. This hands-on customer facing role requires business process design and optimisation experience, backed by a strong technical background to leverage Salesforce out of the box’ functionality, and recommend extending the platform/s where appropriate. You must be comfortable communicating with stakeholders at all levels, be open, transparent and relentless in your quest to maximise business value for our customers.The opportunity sounds a candidate with an entrepreneurial drive ready to take the next big step in their career.Responsibilities

  • Facilitate business process discovery workshops, capture and be able to articulate customer requirements
  • Prepare customer facing presentations including scope, high level solution design and proposal estimates that align with our customer’s strategy, objectives, timelines and budget
  • Leverage Salesforce best practices and outside the box’ thinking to design innovative solutions that exceed customer expectations
  • Create and manage a backlog of well-formed user stories and deliver with our technical teams; track and ensure projects are on time, in scope and within cost
  • Engage, align, support and train various stakeholder groups from C-Suite to business users throughout the project lifecycle - scoping, development, testing, deployment, go live, aftercare
  • Foster and maintain key relationships with partners and peers to drive transparency and alignment
  • Provide exceptional levels of customer service, retain and cultivate accounts
  • Share your expertise, mentor and support internal team members
  • Additional duties as assigned
    • Requirements
  • Bachelor’s degree in business or technology field or equivalent; 5+ year’s work experience
  • 2+ years hands-on experience delivering end-end solutions on the Salesforce Platform/s
  • Certified Salesforce Consultant on Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Analytics Cloud beneficial
  • Strong customer facing skills with excellent presentation, spoken and written communication, and receptive listening skills
  • Detail and results oriented self-starter who makes things happen in a fast paced environment
  • Strong problem solving skills, a logical, analytical thinker, committed to constant upskilling
  • Experience working from start to finish in an agile-led environment with geo-located teams
    • Benefits
  • Competitive package with an annual bonus and 25 days holiday allowance
  • Funded learning and development program with a pathway to globally recognised Salesforce.com Certification
  • Giveback to charities and not for profits through our commitment to the Pledge 1% philanthropic model
  • Hands-on experience working on increasingly challenging and engaging real-world projects with the opportunity to attend industry leading events
  • Free hot drinks, snacks and monthly team social events including outdoor activities, Summer and Christmas parties
    • Required skills
  • Consulting
  • Implementation Experience
  • Requirements Workshops
  • Stakeholder Management
  • salesforce

    • Keyskills :
    Consulting Implementation Experience Requirements Wkshops Stakeholder Management salesfce

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