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Technical Support Officer

LA Recruiters
Job LocationUxbridge
EducationNot Mentioned
Salary13.00 - 17.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Our local authority client has a 3-month contract vacancy (with the possibility of extension) for the role of a TECHNICAL SUPPORT OFFICER, details as followsJob PurposeThe role of Technical Support Officer is to provide administrative support to Corporate Business Support Unit.Responsibilities

  • Coordinate all team activities including (but not limited to):
  • Team meeting organisation and preparation, taking meeting minutes, updating core database systems, being the first point of contact for the team caseload, and managing bring-up/bring forward systems
  • The Technical Support Office supports operational staff with the use of the case management system with the principal objective of up-skilling staff to self-manage and therefore ensure maximum use of the case management system functionality
  • Where applicable, provide expert case management and document management systems (i.e. ICS Protocol and Civica) knowledge to resolve complex system issues (with support from ICT when required)
  • Support Teams with awareness and use of management information to enhance service delivery, including producing management reports that identify outstanding actions requiring operational staff intervention
  • Technical Support Office resolves complex issues and queries in accordance with corporate procedures and policies
  • Deliver technical administrative support to the Team that assists operational managers and staff with delivering enhanced services to residents, including any service-specific requirements
  • Take accurate minutes for team safeguarding/multi-disciplinary meetings
Essential Requirements
  • Must be graduate having some Microsoft Office skills.
  • Experience of supporting a multi-disciplinary teams with comprehensive technical administration services (including meeting arrangements, minute taking, and database/system administration)
  • Experience of dealing sensitively with members of the public in a variety of situations
  • Experience in managing high volumes of work effectively and accurately, and to deal with routine matters on own initiative within deadlines.
  • Excellent ICT skills including Word, Excel and Google Docs, and an understanding of case/data management systems
  • Understanding of Business Improvement (BID) and its implications for the wider team
  • Ability to use financial systems i.e. Oracle
Currently this role is a mixture of home and office based working.If you have the necessary experience and qualifications to fulfill this role, please submit your CV ASAP.

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