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Hire Monitoring Claims Hanlder

GerrardWhite
Job LocationUxbridge
EducationNot Mentioned
Salary21,000 - 25,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Credit Hire Monitoring Claims Handler A fantastic opportunity for a friendly and enthusiastic professional to join a sociable, progressive, and fast-moving Credit Hire Company who provide temporary replacement vehicles to people who have been involved in road traffic accidents.The ideal candidate will have worked previously in a busy telephone-based role and have a positive and outgoing approach.Full Training will be provided but enthusiasm and strong customer service is a must.Job Overview As a Credit Hire Claims Handler, you will be responsible for managing a portfolio of credit hire clients for the duration of their hire period.

  • Provide excellent customer service
  • Manage your own portfolio of clients for the duration of their hire period
  • Confidently negotiate with third party insurers
  • Liaise with repairers and obtain key updates on the progress of clients vehicle repairs
  • Follow up claims progress with third party insurers to ensure losses are correctly mitigated
  • Abide by guidelines agreed with the insurers to ensure that the hire charges are paid in full
  • Keeping good levels of communication with other team members and other departments
  • Apply a structured and organised approach to managing your own caseload
What will you bring
  • Excellent telephone communication skills
  • Confidence and the ability to build a rapport with customers
  • Strong verbal and written skills
  • Excellent organisational skills, prioritisation skills, time management skills and attention to detail
  • The ability to work under pressure
  • Confident negotiator
  • Has a working knowledge of Word/Excel/Outlook and basic IT skills
  • Able to work collaboratively in a team environment.
  • Have a can do attitude and an ability to think outside the box
  • To be able to deal with challenging customers
Whats on offer
  • Structured training and development opportunities
  • Health and wellbeing support
  • 25 days holiday (incl. Bank Holidays) with the ability to buy and sell more days
  • Sociable office and various social activities
  • Monthly McDonalds Breakfast
  • Rewards Scheme, 5% Pension Scheme, Life Assurance Plan, retail discounts, memberships, discounted restaurants, cinema tickets and much more!
  • Hybrid: - 3 days office based, 2 days remote
Location: - Uxbridge, MiddlesexSalary: - £21,000 - £25,500 depending on experienceHybrid: - 3 days office based, 2 days remoteHours - Mon-Fri either 9:00am-5:30pm or 8:00am-4:30pm

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