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Administrative Staff

Novus Recruit
Job LocationUxbridge
EducationNot Mentioned
Salary13.39 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

Technical Support Officer - Post no:23894, scale 5Roles are hybird office based + WFH - must be able to travel to HillingdonWe are currently going through a restructure during this time we have had members of staff achieve secondment opportunities in other areas of the organisation and 3 members of staff are currently on maternity leave. As all efficiencies are not yet in placeand we are receiving numerous requests for additional support from services across the organisation we now need to recruit short term posts to assist us to put new processes and teams in place.ROLE PURPOSE:Delivery of complex technical and core administrative support to teams, meeting performance targets and embedding a culture of "Putting our residents first" where continuous service improvement is maintained.

  • Coordinate all team activities including (but not limited to):
  • Team meeting organisation and preparation, taking meeting minutes, updating core database systems, being the first point of contact for the team caseload, and managing bring-up/bring forward systems
  • Support operational staff with the use of the case management system with the principal objective of up-skilling staff to self-manage and therefore ensure maximum use of the case management system functionality
  • Where applicable, provide expert case management and document management systems (i.e. ICS Protocol and Civica) knowledge to resolve complex system issues (with support from ICT when required)
  • Support Teams with awareness and use of management information to enhance service delivery, including producing management reports that identify outstanding actions requiring operational staff intervention
  • Resolve complex issues and queries in accordance with corporate procedures and policies
  • Deliver technical administrative support to the Team that assists operational managers and staff with delivering enhanced services to residents, including any service-specific requirements
  • Take accurate minutes for team safeguarding/multi disciplinary meetings
EXPERIENCE
  • Experience of supporting a multi-disciplinary teams with comprehensive technical administration services (including meeting arrangements, minute taking, and database/system administration)
  • Experience of prioritising high volumes of work effectively and accurately, and to deal with routine matters on own initiative within deadlines
  • Experience of developing and maintaining good working relationships with clients, senior colleagues and Members of the organisation.
  • Experience of dealing sensitively with members of the public in a variety of situations
  • Experience in managing high volumes of work effectively and accurately, and to deal with routine matters on own initiative within deadlines.
KNOWLEDGE & SKILLS
  • Excellent ICT skills including Word, Excel and Google Docs, and an understanding of case/data management systems
  • Ability to use financial systems i.e. Oracle

Keyskills :
AdministrativeMinute Taking

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