Front Office Manager

Job Description

Acorn by Synergie is currently seeking a Front Office Manager on behalf of their client based in Umberleigh, Devon.Role responsibilities:* Manage Front Office functions and team efficiently, covering all tasks relating to guests, team and interactions with other departments* Ensure the Front Office team provides a responsive service to deliver a memorable experience to all guests* Review and maintain highest standards of operation and service in line with the hotel overall strategy and industry trends* Be familiar with all operational standards and be available to cover roles during busy periods, including periodic night shifts* Ensure the department is well organised, tidy and equipment maintained, reporting any hazards, accidents and/or maintenance issues* Manage skills gaps and vacant roles by developing the team and effective recruitment* Lead the team to interact frequently and daily with our guests to seek feedback and build positive guest relations and loyalty* Ensure team complies with Health & Safety standards at all times* Maintain an effective and efficient team communication flow including daily handovers and regular team briefings* Actively participate and contribute to inter department meetings* Oversee responses to written and verbal guest complaints, including all social media reviews* Oversee room allocation and house balancing* Lead the team to upsell hotel services and promotions, as well as local attractions and landmarks in the hotel vicinity* Manage team development and performance using standard management tools. Inspire and motivate the team to help create an environment that promotes employee morale and encourages effective teamwork* Perform a management role in emergency situations as assigned by line manager and/or H&S Manager* Assist other departments as and when necessary including helping with familiarisation visits and entertaining of clients where necessaryGeneral AccountabilitiesPeople* Maintain good working relationships with the team across the hotel* Constantly improve knowledge and show a desire to learn. Complete all mandatory training on time* Be responsible for your own personal development at work and strive to be the best in what you do, taking care and pride in your work* Attend regular briefing sessions and hotel meetings when required* Take a responsible approach towards timekeeping and attendance and to assist in the event of absence cover* Maintain high levels of enthusiasm and commitment to every task undertaken* Demonstrate the ambition to meet personal and department goalsService* Ensure our guests receive a friendly and efficient service* Anticipate guests needs and provide service to exceed their expectations* Interact with guests and take appropriate action with regards to their feedback* Comply with brand, hotel and department operating standards* Work safely at all times, reporting any damage, wear or tear and understand departmental risk assessments* Assist with keeping the hotel and surrounding area clean, tidy and presentableFinancial* Be fully aware of all the hotel facilities and promote them whenever possible* Remain sales focused at all times* Ensure that work is carried out in a way that is cost efficient and understand the ways in which profit can be maximisedGeneral* Perform other tasks as directed by your line manager in pursuit of the achievement of business goals* Work as part of a diverse team with colleagues from different viewpoints, cultures and countries* Understand your role and responsibilities and comply with the hotel Health & Safety Policy and emergency, evacuations and security procedures* Proactively pursue all practices in line with Company environmental and energy saving initiatives* Act on any reasonable request made by the management teamBenefits:* Discounted/free food* Employee discount* Flexitime* Free parking* Gym membership* Relocation assistance* Wellness programme* Bonus scheme* Ability to commute/relocateFor more information on this job role, please get in touch with Jemma Wheelden at Acorn by Synergie.Acorn by Synergie acts as an employment agency for permanent recruitment.

Keyskills :
SecretarialadministratorreceptionofficeOffice manager