Welcome & Service Assistant Manager

Job Location	Tyntesfield, Wraxall
Education	Not Mentioned
Salary	£22,152 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Contract , full-time

Job Description

Summary You’ll lead by example to create a warm, professional welcome to our visitors. You’ll inspire the team to seize every opportunity to engage with our supporters and grow our charitable income - from promoting membership and low level giving, togift aid and direct debit schemes. You’ll share the stories of our conservation work, while creating meaningful moments for new and existing supporters and you’ll work with the Welcome Manager to lead your team to achieve key fundraising and membership targets. What its like to work here The 70-strong team at this spectacular Victorian gothic house have ambitious plans for growth over the next few years. Tyntesfield’s excellent location just outside of Bristol means there is great scope to develop the visitor experience to this vast estate,and the team are encouraged to be forward thinking and creative in their approach. There is a strong sustainability focus at the property with working kitchen gardens that produce delicious produce for the café and restaurant.For more information about our property please visit tyntesfield What youll be doing Youll have responsibility for helping to run the day to day operation of the welcome area and ensure the delivery of the highest standards of service and visitor experience, using sound judgement and decision making, in line with NationalTrust guidelines and policies.You’ll be using your creativity and communication skills both to inspire and motivate your staff and volunteers, and to help provide the friendly face of the National Trust to thousands of visitors. Who were looking for

Good practical experience in visitor business, in tourist, heritage or relevant visitor services environment

Naturally curious about people, and with a passion to and experience of delivering the highest standards of customer service

Excellent organisational skills

Confident leader, adaptable and responsive under pressure

Ability to initiate service recovery without senior support

Good IT skills (all MS Office)

The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for you, a guest and your children (under 18)

Tax free childcare scheme

Rental deposit loan scheme

Season ticket loan

Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Flexible working whenever possible

Employee assistance programme

Free parking at most locations

Independent financial advice

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