Kitchen Operations Manager

Job Description

Kitchen Operations Manager42k BasicOn-going training & developmentMedicashHealthcare benefits, including dental, optical and therapy treatments. (Includes up to four dependent children)Exclusive Benefits & Wellbeing site (Perks at Work)Entertainment discounts -Up to 55% off cinema ticketsHealth & wellbeing discounts -Discounts for Nuffield Health (20%) and Pure Gym (10%)Travel discounts -Discounts for holiday companies such as TUI and ExpediaShopping discounts -Save up to 15% at high street and online stores by purchasing Shopping Cards. Many of the Shopping Cards can be reloaded, and some can be used online to double your savings with existing online offers

• Meals on duty
• Travel Loan (after 3 months service)
• Vodaphone discounts
• Employee Assistance Programme
• 3 days additional leave, following return from Maternity
• Day off for Babies first birthday
• Holiday Purchase scheme
• Professional subscriptions

Catering partner, Levy UK, are you looking for a Kitchen Operations Manager to join the team at Twickeham Stadium!JOB PURPOSE: To take responsibility for the management and administration of the kitchen operation and control procedures at Twickenham Stadium and all associated events whilst complying with company standards, policies and procedures always. Duties include maintainingsupplier communications, goods received, distribution, labour control, waste recording, allergen and calorie information.ACCOUNTABILITIES: Operational

• Responsible for managing the kitchen labour processes, procedures and operational controls that protect value to the customer, client and Twickenham Experience Ltd.
• Establishes and maintains recipe and specification standards for all menu content.
• Continually benchmarks the food production, costs and service with guests and analyses food trends within the marketplace, incorporating feedback and research into menu development.
• Takes a structured approach to the management of the food purchasing and production and service for Twickenham Experience Ltd
• Remains receptive to innovative ideas and pursues them in a positive manner.
• To Operate Compass and TEL systems including but not limited to, Source, Klimato and Menu Guide.
• Writing recipes/Specifications based on tastings and chef notes
• Review menus content, Source seasonal ingredients and supply chain in accordance with Compass recommendations
• Carry out any reasonable adhoc request or duty instructed by Exec and Head chefs.

Financial

• Delivers culinary standards to build top line sales.
• Effectively manage costs within the department, in line with pre-determined budgets and current sales/business mix.
• Provides financial analysis on all food and kitchen costs, menu mix objectives.
• Makes personal recommendations based on knowledge and experience to improve products and service.
• Taking responsibility in food and stock orders, keeping in line with pre-set budgets
• Recording of food waste and assisting in strategies to significantly reduce it to set targets

Management

• Manage and motivate both direct and indirect reports, providing clear direction and guidance to all team members.
• Carry out performance reviews to direct reports as required, identifying training requirements and development opportunities within the team.
• Assist in managing relationships and liaise with representatives from the RFU, RFU Sponsors, Compass Group at Twickenham Stadium and any 3rd party suppliers.

Security / Stock Control

• Ensure understanding, awareness and compliance with all of the Companys security, stock control, loss prevention and key holder procedures, understanding accountability and consequences.

Customer Service

• Identify and meet the needs of colleagues and our customers, focusing on initiating and welcoming contact and communication whilst striving to deliver first class customer service.
• Recognise potential complaint situations and make effective steps to avoid and/or resolve these situations.

Self-Development

• To undertake any necessary internal or external training sessions in accordance with your managers requests and to take personal responsibility to seek opportunities to develop yourself and to realise your own potential.
• Identify, implement and evaluate the training and developmental needs of staff within your area of responsibility, give appropriate feedback and actively show interest and involvement in training activities for all employees whilst looking for opportunitiesto further develop individuals.

Team Work

• Ensure effective communication within your work team and actively offer support and guidance as necessary.

Equal Opportunities and Harassment

• Ensure understanding, awareness and compliance with the Companys Equal Opportunities Policy and Harassment Policy.

Health & Safety and Food Hygiene

• Take reasonable care for the Health and Safety of themselves and other persons who may be affected by their acts or omissions at work.
• Co-operate with their employer so far as is necessary to enable the Company to perform its civil and statutory obligations.
• Carry out their day to day duties in accordance with the requirements specified in the Companys Health and Safety and Food Safety Policies.
• To ensure that the Company Health & Safety and Food Safety Policies are always adhered to within their own area of control.
• To report promptly any food hazard to the TEL Health & Safety Manager and General Manager as required.

Hours of Work Hours of work will be determined by the needs of the business and subject to the Working Time Directive and any Workforce agreement that is in place. Th