Temporary Customer Service Officer

Job Location	Twickenham
Education	Not Mentioned
Salary	£12.00 - £14.00 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Temporary , full-time

Job Description

Temporary Customer Service Officer Twickenham, Hybrid options available Contract: May to November Salary: £12 to £14 p/h plus exclusive agency benefits. May- September: Monday-Friday, 9-5pm September-November: Rota to work some evenings (12pm-8pm) and some weekendsResponsibilities:

Managing the historical backlog of tickets making sure that the end user is always communicated to throughout the life cycle
Managing information and general administration support for the IT service management tool, keeping all records up to date
Ensuring all incidents and service requests adhere to SLAs and are recorded accurately against KPIs
Ensuring all completed tickets are closed to the satisfaction of the requestor
User testing - performing testing exercises on the online platform and reporting back on performance
Responsible for dealing with escalated matters and sensitively handling client/ customer issues to a resolution
Handling customer/ client queries relating to the online user platform

Requirements

Experience in a ticketing customer service role
An interest/passion for sports is an advantage
Proficient IT skills
Excellent verbal and written communication skills
Able to work well under pressure
Must be available to work evenings and weekends from September

If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply!Click on the apply button or call me, Chelsea Wright for more information on the role on .We do aim to get back to everyone however due to the high volume of applications we cannot guarantee a direct response. If you do not hear back within 2 weeks then unfortunately this means your application has been unsuccessful.Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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