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Customer Support Engineer

Job LocationTwickenham
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Customer Support Engineer£DOETwickenhamAbout the roleAs a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of our UK based customers. You are responsible for the technical implementation and maintenance of our services and will use a broad range of systems and technologies across multiple domains and technologies to do this.Your Main Responsibilities

  • Communicating with & responding to customers about technical service incidents, events and requests.
  • Analysing and diagnosing errors and faults
  • Proactively drive incidents through to resolution
  • Technically delivery of change requests into live services
  • Collaborating with Product Management team on continuous product improvement based on customer feedback
  • Site acceptance testing
  • Experience of the following key technologies:Desktop
  • Win7/Win10
  • MS Office 2013/2016
  • Desktop Application Management
  • Infrastructure
  • MS Server 2012/2016
  • Active Directory
  • Group Policy Management
  • MS Certificate and PKI
  • MS SQL
  • GigaSpaces
  • Java
  • Network Configuration and Management (TCP/IP, DNS and DHCP)
  • WSUS (Windows Server Update Service)
  • Backup and recovery software solutions Veeam Backup and Replication
  • Linux/UNIX
  • MS Azure Cloud technologies and services
  • AWS Cloud technologies and service
  • Hardware
  • ESXI/HyperV/Virtualisation
  • Cisco Switches
  • Standard - Desktop/Laptop/Tablet
  • Dell, Fujitsu and HP Server and user devices
  • Dell, Fujitsu and HP Server and SAN technologies
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