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| Job Location | Twickenham |
| Education | Not Mentioned |
| Salary | £25,000 - £27,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract, full-time |
1st LINE SUPPORT ANALYST MIDDLESEX 6 MONTH CONTRACT WITH POSSIBLE EXTENSION GBP25 - GBP27K PRO -RATA We are currently working with a blue-chip insurance organisation who have asked us to invite applications from 1st Line Support Analysts to join them on an initial 6 month contract. This requirement is due to an increased level of support required throughout the organisation due to workload. As 1st Line Support Analyst you will be reporting directly to the IT Manager. You will provide first class customer service support to IT users across the Group, handling incidents, escalations and requests from colleagues in a positive, helpful and constructive manner with the end goal of high customer satisfaction. This includes responsibilities for 1st line desk side support, End User Compute (EUC) and IT Infrastructure tickets, service requests and incidents. To be considered for this role, you will need to demonstrate the following support skills gained in a similar environment: ESSENTIAL · MS Windows environment support - (Win10, Office 2016, Office 365) · Active Directory, Mobile Device Management (iOS profiling, Meraki, Intune) · Service Desk Processes (prioritisation, change control, incident/problem management) · Mitel SIP Telephony · Citrix Client Support · Backup Exec DESIRABLE · Applied Technology (TAM) · Networking · VMWare · SAN & NAS · Spiceworks ITSM Toolset If you are seeking a new opportunity that will give you exposure to new opportunities within 1st Line Support, this role may be the one for you. This is an initial 6 month contract with potential for extension should the current support levels remain or increase. If you can commit to a full 6 months for this contract, contact us as soon as possible with your latest CV. Required skills
Keyskills :
Active Directy Helpdesk suppt backup exec 1st line suppt engineer MS Windows suppt mobile Device Management Service Desk Process Mitel SIP Telephony Citris Client suppt