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Job Location | Turnford |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Contract , full-time |
Senior Service Desk AnalystFixed term contract - 12 monthsLocation: Turnford - EN10 (Hybrid working available after 3-6 months)Department: Technology & TransformationSalary: Competitive salary plus excellent company benefitsJoin a global healthcare solutions partner.If you want to join a global company thats committed to the human side of the business, look no further. Acacium Group is the UKs largest healthcare solutions partner offering staffing, managed services, and innovative delivery models to health and socialcare systems and the global life science industry. A business with scale, a strong financial profile, leading digital capabilities, and a vision to be the leading global healthcare solutions partner, weve got a great role for you!Help us grow in a way that makes a positive impact on societyWe are now growing the technology & transformation team and looking to appoint someone as our new Senior Service Desk Analyst.Following ITIL best practices and processes, you will deliver an exemplary service to our customers via verbal and non-verbal communications. As the Senior Service Desk Analyst, you will own incidents and requests received and ensure these are accuratelyentered into ServiceNow.This role is customer service driven and you will provide extraordinary service to your customers which will exceed their expectations. This will be achieved whilst you provide a high standard of technical support and efficiently troubleshoot incidents thatminimize the impact on customers.As the Senior Service Desk Analyst, you will keep processes current by regularly reviewing and updating these in accordance with changes or identified improvements.What you will be doing