UX Designer

Job Description

Who we areSince 2001 thinkmoney has been helping customers stay on top of their finances. Weve changed a fair bit since then, and were growing and developing new things faster than ever. But one thing hasnt changed, our commitment to looking after our customers.For ten consecutive years weve held a four star Fairbanking mark to recognise that we help customers manage money well. The brilliant service our customers receive has also earned us a 4 star rating on Trustpilot.In December 2019 we won our latest award for Best Use of IT in Retail Banking at the 20th Banking Tech Awards, highlighting our innovation and digital transformation skills.Personal Qualities &Cultural FitWe work fast and to a high standard. The only way to constantly deliver in a time of great change is to ensure collaboration between people and departments.We look for people who are intellectually curious as to what is possible, mixed with the pragmatism to understand the operating environment and constraints, be they time, budget or capabilities.thinkmoney continues to be successful, so a growth mindset where you build technology solutions that work now, but that have future growth and business needs taken into account is essential. All delivered at a price point that ensures the maximum value forany expenditure.Who Should ApplyAnyone who wants to work in a Manchester based fintech, a digital bank that wins awards for its technology platforms and customer service.Someone who is motivated to change the lives of thousands of customers across the country daily, by making it easier to manage and control their finances, who are otherwise underserved by the banking sectorAnyone interested in the opportunity to have a massive impact on one of the most ambitious and exciting companys in the UK, by leading the team and introducing progressive design thinkingA person excited by our journey, as we continue transforming rapidly into a digital company, with this role pivotal to continue providing a first-class digital experience to our customersRole and ResponsibilitiesRespond to design briefs and always look for opportunities to improve user journeysCreating research strategies/approaches and lead the "Discovery" process when tackling customer problemsUtilise data and customer insight to inform and validate design thinkingPropose and create mock-ups, scamps & prototypes to support ideationFacilitating workshops alongside product owners and other business leadsDesign for marketing campaigns, specific product journeys and other brand projectsCommunicate to key stakeholdersContinue to develop your own skills in relation to software and digital platformsStay on top of the latest design trendsProduct DiscoveryImplementing methodologies to collaborate and align teams across the business. You will have to dig deep and obsess over our customers problems to really understand our customers problems and work on the right products and solutions.Holistic User ExperienceSomeone who thinks about the end to end customer experience, whether it be e-mail comms, web/app, or our customer service teams.PrototypingYou need to be a person that builds fast, and gets prototypes built, with prompt feedback from customers.User TestingYou will need to agree a feedback process and get it fast to build confidence before investing more into a solution.Using data and insights You will need to use these well to measure, then optimise and guide design thinking, using the data to size up the size of the problem and opportunity.Essential SkillsExperience working as a UX/UI designer (in-house or agency)Experience of working in an agile environment, alongside product owners, business analysts and developersAn evident understanding of user-centred design and UI best practicesExperience of audience modelling and developing design personasProficiency in Sketch, Adobe Photoshop and Adobe IllustratorExperience using prototyping softwareExperience in using tools such as Zeplin or AbstractPrevious use of A/B testing platforms is also an advantageBenefits PackageContributory pension23 days holiday rising to 28 days with serviceAn extra days leave for your birthdayA paid charity day for you to work somewhere as part of our CSR commitmentsHapi benefits program, including discounts at leading supermarkets, cinemas and other leading retailersOn-site gym with free personal trainingEmployee assistance program