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Telecom Jobs

Unified Comms Applications Support Engineer

NTech Consultants Ltd
Job LocationTrafford Park
EducationNot Mentioned
Salary40,000 - 60,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Unified Comms Applications Support Engineer Location:- ManchesterSalary:- £neg dep on exp + 20% Shift Allowance (Shift Pattern, not weekends)Environment:- UCAAS, UC, SIP, Open Source Voice Technology, Kamailio, FreeSwitch, WebRTC, RTP Engine, Broadsoft, Broadworks, Bash, Python.Our client, a leading provider of hosted telecoms services is looking for a hands-on UC Applications Engineer to support, monitor and maintain the core networks that supports the UC services.This role will involve primarily the Incident & Change Management of Unified Comms Service detailing and implementing changes.This will involve working with internal engineering teams and 3rd party vendors and carriers. The role will also involve the support of software upgrades and full regression testing of major patch and software upgrades.As part of the role, there will also be an opportunity to own and lead on internal projects to allow for further development of your skills.Skills Required:-The ideal candidate will have worked in a similar technical UC/Telecoms environment and will be familiar with Incident, Problem and Change Management processes.

  • Youll have previous experience of supporting a Hosted PBX solution (preferably Broadworks/Broadsoft) at a carrier level.
  • You will have previous experience in a similar technical environment and will be familiar with incident, problem and change management processes.
  • Youll have previous experience building and operating large, unified communications platforms
  • Youll have previous experience of technical support for Cisco, Polycom or Yealink devices for example
  • Youll have experience with underlying voice protocols such as SIP, RTP/SRTP, WebRTC and ICE/STUN/TURN for example
  • Youll have previous experience with automation tools such as Salt, Jenkins or Python for example
  • You will be an excellent team player with a proactive mind set, with a passion for working together as a team to achieve goals.
  • You will thrive in an environment where you are trusted to be work smart and work hard without micro management.
  • Youll have an outgoing and welcoming personality, able to adapt to differing customer groups at ease, taking pride in providing a first-class customer experience at all times
Apply now for full details

Keyskills :
Automation ToolsPythonSIPUnified Communications

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