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Key Account Manager

Morson Talent
Job LocationTrafford Park
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Key account managerSalford, ManchesterMorson Training Morson Training, part of the Morson Group are an award winning and progressive training provider that offers technical and vocational training and assessments to a range of sectors.Even as a business of true scale, we keep it personal and consistently go the extra mile. As a family, we celebrate the good times together and we look after each other. We are ambitious for you and we care.The roleWe have an exciting opportunity for a customer focused Key Account Manager to join the Morson Training team.What a typical day would look like -

  • Act as a point of contact for Morson Training for clients and the delivery team.
  • Build relationships with clients to ensure that Morson are the go to organisation for training requirements
  • Respond to initial training queries within SLAs
  • Utilise the integrated booking system to build courses and distribute training records in line with agreed KPIs
  • Coordinate training courses including sourcing venues and equipment where necessary.
  • Plan and organise the training schedule of the delivery team
  • Complete pre-course checks and communicate/resolve issues with the clients, prior to training
  • Track and report on training outcomes
  • Support the smooth running the monthly forums
  • General assistance with admin function where required
  • Order stationary, key point cards, logbooks etc, where requested.
  • Assist with the attraction and integration of new external clients through extremely high levels of customer service and dedication.
  • Assist with resolution of identified areas of concern with the Management team.
  • Promote course availability through weekly mailshots to external client base.
You
  • Customer focused
  • Extremely organised
  • Proactive with an eye for innovation and improvement
  • Able to solve problems efficiently in line with moving schedules
  • Highly dedicated to customer service and completion of tasks
  • Good working knowledge of Word/ Excel/ PowerPoint/ Outlook
  • Excellent communication skills
  • Able to work autonomously
  • Experience of managing diaries and arranging meetings/training
  • Dedication and commitment to ensure the continued growth of the business
Commitment and hard work is rewarded with a competitive salary and generous quarterly bonus scheme, 26 days holiday (plus bank holidays), flexible working, an employee health and wellbeing programme, free parking and other great benefits. Our company cultureis second-to-none, with a real family ethos and focus on looking after every single employee.Morson Group is an equal opportunities employer and respects diversity. In order to apply for this role, you must be eligible to live and work in the UK.The Morson Group is committed to equal opportunities.The Morson Group is signed up to the Jobcentre employment services Disability Confident Scheme. This means that any applicant considering themselves to have a disability and who meet the essential criteria for the job (see person specification)will be guaranteed an interview.We are actively seeking to increase the diversity of our workforce to reflect the local communityDue to the number of applications we receive, its not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.

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