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Customer Support Co-ordinator 6 Month Contract

Halecroft Recruitment
Job LocationTrafford Park
EducationNot Mentioned
Salary£30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

We are looking for a Customer Support Co-ordinator initially on a 6 month fixed contract, who can provide service and maintenance solutions through telephony support. You will have the opportunity to make a real difference in the customer journey and havethe feedback you provide shape the future vision for customer experience.Responsibilities:

  • Ensure resolution of customer issues
  • Maintain accurate records on multiple internal systems
  • Ensure all documentation is completed within set timescales
  • Communicate with customers through their preferred platform
  • Administer and Scheduleengineer visits for both, Service & Maintenance works
  • Collaborate with team members and field engineers
  • Take ownership of the customer journey, delivering service excellence
  • Provide tailored advice and recommendations to customers
  • Drive customer retention and loyalty to meet KPI targets
  • Promote customer feedback through platforms such as Trust Pilot
  • Play your part in delivering agreed individual and team KPIs & SLAs
Experience:
  • 3 years’ experience in a customer service role
  • Excellent written and verbal communication skills
  • Attention to detail and excellent organisation skills
  • Service-orientated with an empathetic and pragmatic approach,
  • A team player who can collaborate with all levels of stakeholders
  • To embrace a culture of innovation, trust, and empowerment
  • Resilient, find solutions to day-to-day challenges
  • Demonstrable experience in owning the customer journey end-to-end
  • Demonstrable experience in delivering excellent customer experience even when a customer may be complaining
  • Efficient in your approach, ensuring the needs of the customer and the business are considered when making decisions
  • Ability to work with Microsoft Office 365
  • Willingness to learn, challenge yourself and embrace change
Hours:9am – 5pm Mon – Fri (2/3 Days per week in the office – Tues & Weds or Tues / Weds / Thurs)Salary: £30,000 + Bonus (Paid Quarterly)At Halecroft Recruitment, we are passionate about finding exceptionally talented individuals and we believe that our professional yet personable approach creates a positive and trusting relationship with candidates and clients alike. If this role is somethingyou aspire to, please apply now!

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