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Customer Service Advisor

red recruitment
Job LocationTrafford Park
EducationNot Mentioned
Salary£23,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Red Recruitment is recruiting a Customer Service Advisor on behalf of our client who is a forward thinking company, offering a range of affordable self-storage solutions to suit all requirements. This role is fully remote (onsite training will be requiredfor the first week) and the salary for this position is £23,000 - £25,000 per annum and contains many benefits.Benefits and Package for a Customer Service Advisor:

  • Salary: £23,000 - £25,000 per annum
  • Hours: Monday - Friday 8am - 4:30pm or 9am - 5:30pm
  • Contract Type: Permanent
  • Location: Fully remote after the first week, however, you must live no further than 1 hour away from Stoke, Manchester, Peterborough or Aylesbury
  • 20 days annual leave plus bank holidays (rising by 1 day each completed year of service)
  • Day off for your birthday
  • Discretionary bonus scheme
  • Company events
  • Company pension
  • Employee assistance programme
  • Employee discount
  • Free parking
  • Gym membership
  • Health and wellbeing programme
  • Sick pay
Key Responsibilities of a Customer Service Advisor:
  • Managing existing customer enquiries and issues, ensuring first-step resolution where possible
  • Having a proactive and consistent approach to dealing with customer queries
  • Achieving individual minimum KPI levels - daily, weekly, and monthly
  • Keeping accurate records of all communications with customers
  • Escalating any issues raised by customers regarding customer-facing technology
Key Experience of a Customer Service Advisor:
  • A minimum of 2 years of customer service experience is required
  • You must be sales-driven with a commitment to hitting targets
  • Strong communication skills are essential
  • You should be technology literate
If you are interested in this position and have the relevant experience required, please apply now!Red Recruitment (Agency)

Keyskills :
Call Centre Contact Centre Customer Service Call Handler

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