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BILINGUAL CUSTOMER SERVICE / CUSTOMS CLERK

Purchasing Professionals
Job LocationTrafford Park
EducationNot Mentioned
Salary£22,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

My client, a small freight forwarder specialising in cross channel road freight services between the UK and France, both ways. France is their main market although they do also provide services to / from other European countries.They are currently recruiting a Bilingual Customer Service / Customs Clerk with fluent written and verbal French & English language skills. This is a new role, that has been created to carry out the new EU customs requirements resulting from Brexit.This is a varied role, 50% over the phone (both inbound and outbound calls). and 50% via email.90% of customers are English, the other 10% French, but the client subcontract mainly to French hauliers, so fluency in both English and French is a must - both spoken and written.DUTIES

  • Customers services & customers liaison: taking orders, ensuring all the relevant documents are received for each order for customs, updating customers on collection and deliveries dates and customs declarations completions, answering queries from existing customers and potential new customers (trailer availability, transit time, ND services etc)
  • Transport planning: liaising with network of hauliers, sourcing trailer capacity from them, negotiating rates with them and organising transport operations by road as per customers’ requirements.
  • Customs administration: data entry into the portal of our customs agents, liaison with our customs agents so that declarations are completed accurately & within the required time frame. Spotting and reacting to any customs issues that might cause a delay to a shipment.
  • Monitoring collections and deliveries: ensuring that the order goes smoothly from collection to delivery, solving problems, updating, and reporting back to customers delivering a faultless customer service.
  • Sales coordination / support: quoting customers & following up on quotes, including negotiating prices to convert into a booking and sales.
  • Relationship building with customers: hauliers, regular collections, and delivery points.
  • Admin relating to each transport: making sure costings and info on file / on freight software is accurate before file is passed to accounts team.
    • CANDIDATE PROFILE
  • Fluency in both English and French a must - both spoken and written (50% of the role over the phone, 50% over the emails)
  • 1 year experience minimum in the European road transport / freight industry (export and / or import) or in a customs role preferred but not essential.
  • OR 1-year minimum previous customer service experience in a business / office environment essential and / or in a sales & customer service coordination role in an office environment
  • Good communication skills, interpersonal skills, and negotiation skills
  • Good organisational skills, and attention to details
  • Ability to cope with workloads which vary and can be heavy at times, as well as repetitive tasks and deadlines, working productively and accurately in a high-pressure environment.
  • Enthusiastic and pro-active individual
  • Able to understand and work towards company’s commercial KPI’s
    • PACKAGE
  • A competitive salary depending on experience.
  • Working hours: 08h30 - 17h30, with an hour lunch break
  • 25 days holidays per calendar year
  • Car parking space
    • Required skills
  • Bilingual
  • French
  • Import Export
  • Road Transport
  • English language skills

    • Keyskills :
    Bilingual French Impt Expt Road Transpt English language skills

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