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Welcome & Service Assistant x 4

Job LocationTorpoint
EducationNot Mentioned
Salary£8.90 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, part-time

Job Description

Summary Do you love working with people from all ages and backgrounds As the Welcome and Service Assistant its your role to ensure that every aspect of our visitor experience is going to delight our customers.This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible. What its like to work here This magical 18th century mansion was a film location for Tim Burton’s blockbuster Alice in Wonderland. Antony House is still home to the Carew Pole family, so the property has limited opening hours between April and October. The property has a warm and welcoming atmosphere, with the small and very friendly team focused on conservation of the estate. If you are interested in part-time seasonal work, Antony House often has opportunities within retail, visitor reception and catering.For more information about our property please visit What youll be doing As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property. Who were looking for

  • Experience of working in a visitor facing customer service team;
  • Genuine enthusiasm for working with people;
  • Willingness to learn new skills and a can do attitude
  • Excellent customer service skills
  • A good understanding of the National Trust and what we do
  • Numerate with some cash handling experience
  • Well organised and able to work with minimal supervision
  • The package Benefits for working at the National Trust:
  • Flexible working whenever possible
  • Free parking at most locations
  • Discounts in high street stores, cinemas, National Trust properties and cafes.
  • Free entry to our properties for you, a guest and your children (under 18)
  • Generous annual leave
  • Subsidised health cash plan
  • Free 24-hour support service
  • Substantial pension scheme of up to 10% basic salary
  • Training & Development tailored to you
  • Up to 5 days of paid volunteering for you.
  • APPLY NOW

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