Support Services Assistant

Job Description

Support Services Assistant | Torpoint | Monday to Thursday: 9am to 5pm, Friday: 9am to 4.30pm| £20,444 to £22,129 per annum (pay award currently under negotiation) based on an average 37 hour weekOur client delivers an important public service to join Plymouth with the Rame Peninsula in South East Cornwall. The service operates up to 3 ferries at any one time, 24 hours a day, 365 days a year. It is the busiest estuarial ferry crossing in the UK,carrying approximately 2.4 million vehicles per year.You will be required to work independently and unsupervised, as directed, and will also be expected to work with all members of staff, at all levels, as well as liaising directly with the general public and external suppliers and support functions.Are you the right person for the job

• GCSE grade C English and Maths or equivalent
• MS Office Qualification(s) at level 3 for MS Word and/or Excel level 2 or equivalent.
• NVQ Level 2 in customer service or equivalent.
• Significant experience within an accounts payable and accounts receivable role using mainstream industry standard software
• Excellent communication skills
• Excellent and adaptive customer service skills

What will your role as a Support Services Assistant look like

• The role consists of delivering administrative, secretarial, and accounts processing support to the organisation along with being one of the first points of contact for visitors and general public. Tamar Tag customer service processes, operation of themobility concession scheme and completing general administration duties is also part of the role. The role is currently performed by a small team and duties are balanced throughout the team to ensure they are completed efficiently and effectively.
• There is a great variety to the role, and you will be expected to change and prioritise your workflow to meet changing requirements. Tasks are completed to tight deadlines so excellent time management and organisation is a necessity. You will be requiredto respond promptly to emails, postal and frontline queries daily. Attention to detail and focus is essential to complete critical tasks efficiently and to a high standard.
• Elements of the role such as payroll and secretarial support can involve highly sensitive information and you will be required to maintain the highest levels of confidentiality in accordance with good practice and data protection legislation. Customer confidentialityis imperative along with adhering to organisational policies and procedures, Local Government and Financial regulations.
• Although the team is separate from the Customer Services team at the Tamar Bridge you will be required to liaise and work closely with the Tamar Bridge team. Ability to effectively communicate and build strong relationships is vital.

What can you expect in return

• Generous LGPS pension schemecurrently 20% employer contribution
• Generous holiday entitlement24 days per annum plus b/hols, which rises to 27 days per annum after 5 years service
• Generous maternity and paternity allowance
• Access to an employee assistance programme
• Sick pay
• Cycle to work scheme
• Dedicated free staff parking available on both sides of the river

Closing date:09:0010th October 2022Interviews:w/c 17th October 2022Whats next Its easy! Click APPLY now! We cant wait to hear from you!Talent Finder is an advertising agency. Once you have submitted your application it will be passed to the third-party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basisfor this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm to whom your application has been forwarded to.