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Customer Service Advisor

Rotala
Job LocationTividale
EducationNot Mentioned
Salary9.90 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service Advisor£9.90 per hourTividaleFull Time, PermanentWe have an exciting opportunity for a Customer Service Advisor to join our team in our Head office in Tividale, reporting to the Head of Customer Services and Operations Support were looking for someone who can demonstrate excellent customer service.Rotala plc is an AIM listed company operating commercial and subsidised bus routes for businesses and local authorities, for both publicly and privately. With turnover of £70m the national business comprises of 5 companies with approximately 1800 employeesacross 9 sites in the North West, Midlands and Heathrow.RoleThis role will lead and manage the customer complaints process, lead on communications designed to inform customers and provide a consistent quality of service, report on customer complaints and customer satisfaction performance and help us manage the customerexperience.You will be a key player in the Customer Service team working with the Operational Team, using your knowledge of the requirements for the operation of passenger carrying vehicles to Identify and resolve day to day customer issues, providing updates and escalatekey issues or concerns to the Head of Customer Services and Operational Support.The working hours are 40 hours per week (Monday to Friday) you may be required to work weekends and anti-social hours as well as statutory holidays. A flexible approach toward working hours is required to ensure effective cover throughout each day of operation.Core Responsibilities

  • Ensure customers are always dealt with in a professional manner by email, letter or telephone
  • Collation of data across different MS office platforms
  • Assist with driver queries
  • Processing Waybills, Accident and CCTV reports, gaining necessary information from drivers
  • Dealing with insurance queries
  • Ticketing data, ticket machine repair
  • Service in and service out checks
  • Support the recruitment process
  • Update new starter data
  • Use of Omnidas, and social media platforms
  • Conduct drug and alcohol tests
  • Composition of reports
Desired Skills
  • Excellent customer service skills, dealing with a wide range of clients and seeing issues through to resolution
  • Reliable, conscientious with the ability to take ownership of issues
  • Self-motivated with a positive can do attitude to all tasks
  • Effective communication skills, both written and verbal with the ability to analyse reports
  • To maintain accurate records and information relating to the provision of customer services
  • Delivering an excellent customer experience by proving advice and wherever possible, resolution at the first point of contact
  • Excellent knowledge and understanding of Microsoft Office
  • Ability to deal with a wide and diverse range of enquiries to a high standard of customer service covering all areas of the business
  • Ability to work on own initiative as well as part of a team
  • Preferable to have knowledge of British Domestic Hours rules (as defined within the) Transport Act 1968 and the Working time Regulations 1998
  • Preferable to have prior knowledge of Omnidas and Ticketer systems
INDJOB

Keyskills :
Customer Service

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