Head of Agency Services

Job Description

Head of Agency ServicesTingley/RemotePermanentYou will support the business with the ongoing design, planning, control and monitoring of the Agency Managed Service including all supply chain activities.This will be based on meeting or exceeding the client and workforce needs, whilst ensuring that NHSP and its partner Trusts achieve the best value for money from the approved supply chain.The successful candidate will be responsible for developing new processes within the existing teams ensuring that both operational and strategic elements of a Supply Chain managed service continue and provide measurable costs reductions for the NHS.You will be required to lead on negotiations with external key stakeholders whilst working collaboratively with multiple teams internally to ensure service delivery and development.

• Work closely with Agency Service Director to develop and implement a world class agency service.
• Propose and implement the future To Be business process, policies and operational frameworks working in partnership with internal and external customers and external and internal providers, to improve operational delivery of service. This will involvechallenging historical ways of working as appropriate.
• To carry out impact analysis when planning change understanding all the stakeholders and touch points impacted by the change
• Aid the development of a multi-skilled agency management function to deliver an efficient, cost-effective agency supply service into partner Trusts.
• Leverage NHSPs buying power across all customer Trusts to achieve best value supply terms from approved framework agencies, ensuring that NHSP can maximise supply for all Trusts within NHS Improvement rate caps.
• Establish an agency audit regime that is no less comprehensive than would be expected of a direct buyer/hirer utilising the relevant framework agreement.
• Develop best practice standard operating procedures for NHSPs standalone managed agency proposition.
• Work closely with IT, Procurement, and product teams to identify, configure, and develop effective system) to underpin agency management and reporting.
• Analyse supply chain data and performance to support service design.
• Efficient management and oversight of supply chain risks and supplier assurance on behalf of NHSP and client Trusts.
• Communicate compelling and well thought out solutions to complex problems.
• Write Business Cases for changes which require further investment with clear, measurable benefits realisation plans.
• Work with identified budget to deliver relevant projects.
• Prepare, present, and facilitate meetings and presentations to internal and/or external stakeholders as appropriate, in a variety of media including spreadsheets and presentations

About the candidate:

• Experience gained from a similar role
• Excellent client relationship management skills
• Analytical mind
• People Management experience
• Excellent negotiation and influencing skills
• Strong analytical and presentation skills
• Stakeholder management
• Business case / report writing experience
• Working knowledge of frameworks
• Outstanding knowledge of MS Office Suite

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 27 days per year, plus bank holidays
• Flexible Working - we offer a range of flexible working options that include working from home or part time hours
• A commitment to talent management & development
• Star of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
• Pension - Well contribute up to 10% towards your pension if you join our stakeholder pension scheme
• Life Assurance
• Group Income Protection
• Wellbeing Programme
• Employee Assistance Programme
• Employee Engagement & discounts platform

Our Commitment to You:The Compelling Employee Journey is our people development initiative that ensures whatever your path through NHSP you have opportunities to feel empowered, engaged and excel in what you do.Throughout your employment you will have access to our Institute of Learning (IoL) our blended learning platform providing with you with a wide range of blended learning solutions to personalise your Compelling Employee Journey, helping and supporting you to be the best you can be through learning, development and personal growth.Our Candidate Promise:We recognise that everyone is different and here at NHSP we want all of our employees to feel valued, appreciated and respected. Inclusivity is at the heart of our culture and we want our people to reach their full potential and enjoy their career with us.Our workforce diversity and experiences lead to innovation, collaboration and enables you to feel be yourself. NHSP are committed to making reasonable adjustments to support your application process and your career with us.We endeavour to respond to every application, however, occasionally due to the number of applications we receive we may close a vacancy early and it may take us longer than we would originally hope to get back to you. If you have not heard from us within14 days, please assume that your application has been unsuccessful.About Us:NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvestany surplus we make directly back into the NHS.We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employerby the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.

Keyskills :
Executive RelationshipPeople Management