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Compliance Coordinator

NHS Professionals
Job LocationTingley
EducationNot Mentioned
Salary£19,000 - £20,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Compliance & Implementation Co-OrdinatorLocation: Phoenix House, Tingley, WF3 1WEAdvertising End Date: 23 Jan 2021Vacancy Type: PermanentAbout The Role

  • To assess and resolve all enquiries and requests, primarily on the telephone, but by all other channels of communication, providing a world class customer service with first point resolution where possible
  • Participate in the recruitment process of flexible workers by checking all documentation provided ensuring it meets NHS Professionals compliance requirements
  • Completion of audits, document checks and verification of personal information provided in line with DBS Guidelines, Home Office Regulations and NHS Check Standards
  • Provide advice on Compliance processes to both flexible workers and internal staff members
  • Use judgement and make informed decisions within established processes and procedures when dealing with any enquiries
  • Actively represent the customer throughout the organisation ensuring continuous improvement, highlighting any unusual trends to other team members and line management
  • Sharing knowledge and updates with the wider team
  • Escalating any issues or breaches as appropriate
  • Supporting the local teams during implementations at Meet and Greet events
  • Ensure all Compliance process are completed to a high and exacting standard
  • Adhere to agreed key performance indicators, service level agreements and quality standards to maximise customer satisfaction
  • Be able to handle sensitive and emotional situations autonomously
  • Where possible, actively participate in the induction, training and mentoring of new Compliance Co-Ordinators, ensuring a high level of up to date knowledge is maintained
  • Provide additional support to other areas and tasks as the business requires
    • About The Candidate
  • Experience of using word processing, spreadsheets and database packages
  • Call Centre experience or working within a customer service environment
  • Able to communicate effectively using excellent verbal and written communication skills
  • Maintain confidentiality always in respect of the Data Protection Act (1998)
  • Excellent telephone manner
  • Understand when necessary to escalate issues in a timely manner
  • Ability to communicate effectively in writing, face to face and over the telephone with a wide range of clients and customers
  • Ability to prioritise workload and multitask
  • Ability to monitor and analyse workload
  • Flexible approach to changing business need
  • Self-starter - can work with on own with minimal supervision.
  • Ability to work autonomously without work colleagues or Line Manager present.
  • Disciplined in working and setting appropriate working practices.
  • Be able to remain calm under pressure
  • Work within a fast paced highly emotional environment
  • Ability to deal with difficult situations
  • Excellent keyboard skills with a high level of speed and accuracy
  • Flexible and adaptable attitude to work
  • Demonstrate courtesy, tact, and diplomacy
  • Problem solving ability
  • Good concentration required for extended periods when maintaining and completing audit updates reports. These require 100% accuracy.
  • Candidates should indicate an acceptance of and commitment to the principles underlying the SpHA’s Equality and Diversity and Health and Safety Policies.
    • About UsNHS Professionals (NHSP) is the market leader in managed flexible worker services. We work in partnership with NHS Trusts around the country to reduce their reliance on expensive agencies by helping them build their own staff banks.We boast the largest database of more than 100,000 general and specialist nurses, doctors, midwives, administrative and allied healthcare professionals registered on our bank.We are extremely proud of our bank members, all of whom provide essential shift cover for our NHS clients to help them deliver safe, efficient and effective health services.NHS Professionals is embraced by the NHS. We are trusted for our shared values, our leadership in flexible working and the contribution we make to the healthcare community.Our people love working at NHS Professionals - together we help one another deliver the highest level of service. Our vision is to have a One NHSP’ team who feel knowledgeable, confident and empowered.What perks are we offering in return
  • Competitive salary with the opportunity for progression for exceptional performers
  • 27 days’ annual leave per year plus 8 public holidays
  • Access to a stakeholder pension scheme
  • Health and wellbeing support
  • Access to a discount scheme and an employee recognition scheme.
  • Agile working
  • Ability to buy and sell annual leave
  • Please note: In 2010 NHS Professionals moved to Limited Company status and therefore Agenda for Change terms and conditions are not applicable to this role.
    • We reserve the right to close this vacancy early if sufficient applications are received. We will not contact unsuccessful applicants, therefore if you do not hear from us within 14 days of the vacancy closing, please assume that your application has been unsuccessful

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