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Collections Team Manager

Sopra Steria
Job LocationTingley
EducationNot Mentioned
Salary25,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Are you an inspiring people leader looking for your next challenge in an Finance and Accounting environmentNow is a really exciting time to join the NHS SBS family! Not only because we have achieved recognition for being one of the Top 20 Great Places to Work in the UK, but we are right at the beginning of a multi-million pound transformation project within ourF&A department. Huge growth and development in this area has led to the need for a Collections Team Manager to support the Collections and Accounts Receivable functions, inspiring the teams performance and driving projects to implement business efficiencies& improvements.The role of the team is to engage with a variety of debtors and recover outstanding monies owed and we are looking for experienced manager to play a pivotal role in ensuring that debt collection activities are performed to the highest standards, supportingour clients in handling their strong cashflow and financial positions.You will play an active role in handling our client relationship and driving continuous improvement of the effectiveness and performance of the service against agreed standards.This is a hybrid role, predominantly based from home. Travel to the Leeds Hub will only be required 3 days per week for the first 3-4 weeks, then reducing further to 2 days per week once the successful candidate has settled in.Does this sound like you or someone you know Wed love to hear from you!What you will be doing:

  • Be responsible for team performance against contractually agreed metrics
  • Take a proactive role in developing and upskilling team members with regular 1:1, coaching and performance feedback sessions
  • To own the client service improvement plans, managing risk and issues, driving quality assurance, and providing accurate and timely reporting internally & externally
  • Build effective working relationships with key clients to deliver requirements in line with business objectives and company mission
  • Continually review department standards and operational procedures as part of the ongoing service improvement
What youll bring:
  • The ability to inspire change in a positive and professional manner
  • Strong leadership skills with a people focused approach
  • Experience of improving team performance through upskilling and supporting development
  • Knowledge of organisational change and risk management processes
It would be great if you had:
  • Understanding of Oracle; order Management, Receivables and Receipting modules, ideally in a Shared Service environment
  • Knowledge of Direct Debit process and fees-based billing regimes
  • CICM or other collections qualifications
If you are interested in this role but not sure if your skills and experience are exactly what were looking for, please do apply, wed love to hear from you!Employment Type: Full time, PermanentLocation: Leeds office based with hybrid model to work from home (expectation to work 3 days per week from the Leeds office for the initial 3 weeks induction, reducing to 2 days per week from week 4)Security Clearance Level: DBSInternal Recruiter: MarkSalary: £25,000 to £30,000 negotiable dependent on experienceBenefits: 25 days annual leave with the option to buy additional days, life assurance, pension, and generous flexible benefits fundAlthough this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if youre interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.Loved reading about this job and want to know more about usNHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make lifeeasier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutionsare underpinned by cutting-edge technologies and our teams expertise, in-depth understanding of the NHS, and commitment to service excellence.We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.Would you like to join us on our journey

Keyskills :
Bad DebtCollectionsFinanceFinance TeamTeam Management

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