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Customer Support Co-ordinator - Plant Department

Balfour Beatty
Job LocationThurnscoe
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Balfour Beatty has an exciting opportunity for a Plant & Customer Support Co-ordinator to join our Plant & Fleet business unit to work in Thurnscoe.Role purposeA key member of the plant team with the day to day responsibility of ensuring all requirements from operations and contracts are met within the department SLA guidelines.As a Plant & Customer Support Co-ordinator, your main responsibilities are as follows:

  • Receive and evaluate requests from site personnel for goods and services via telephone, oracle and email;
  • Place orders/off hires for internal plant when available. Ordering/off hiring from external suppliers if we cannot supply with our own fleet first;
  • Manage all requests for breakdowns of both internal and external plant items and log them with the appropriate supplier/internal workshop, using the call management system;
  • Follow up on all breakdowns, on hires and off-hires with suppliers/internal worksops and customers to make sure that the request is fulfilled in the agreed SLA;
  • Ensure all purchase orders are placed accurately and are completed on time to the customers specification;
  • Resolve any invoice/order queries given to them by the Plant Team Leader;
  • Innovate ideas and new procedures on how to resolve any issues within the plant department;
  • Document all issues relating to the Plant Hire Desk and escalate it to the Plant Team Leader;
  • Build and maintain a good working relationship with all other members of the team including suppliers and customers;
  • General administration duties within Plant Team;
  • Assist with the recommendation to increase/decrease the hire fleet;
  • Take ownership of any given task and complete by agreed deadline;
  • Complete lost hire register daily on all internal plant failings;
  • Maximise the utilisation of the internal fleet by communicating with regional depots;
  • Ensure Balfour Beattys Code of Conduct is thoroughly understood, adhered to and promoted across the business to ensure safe, compliant and consistent working practices;
  • Operate in an open and even handed manner with all personnel across the business. Treat all who we interact with, with courtesy and respect, treating everyone equally and embracing differences. Encourage everyone to achieve maximum potential;
  • Proactively contribute to teamwork and cross-functional working. To listen to each other and share knowledge enabling us to willingly combine expertise across the business and with our clients and supply chain;
  • Behave with integrity and demonstrate professional image at all times. To always do what is right;
  • Take personal responsibility & accountability for actions, constantly striving to improve and exceed expectations ensuring safety and quality are never compromised.
The following qualities and experience are essential:
  • A working knowledge of Plant and equipment would be advantageous;
  • Previous experience of Procurement and Plant Hire;
  • Order placement experience;
  • Good IT skills, particularly with Microsoft packages such as Word and Excel.
Day in, day out, our teams deliver amazing projects in challenging conditions; developing, managing and maintaining the vital infrastructure and public spaces that modern economies, societies and communities rely on.

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