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Customer Service Advisor

ST Selection
Job LocationThurnscoe
EducationNot Mentioned
Salary20,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Company - Leading construction services companyJob Title - Hire Controller/ Customer ServicesLocation - ThurnscoeHours - 8am-5pm Mon-FriSalary - £20K + bonusWe have and exciting opportunity for a Customer Service Advisor to work for a national company that supply equipment and services into the construction industry. The client is looking for an enthusiastic, organised and flexible all-rounder to work on a busyhire desk.The main parts of the role include:

  • To ensure that customer requirements are dealt with efficiently and effectively whether received by phone or electronically.
  • Establish and maintain positive and effective working relationships with Branch Managers and the Regional Operations teams
  • Establish and maintain positive and effective working relationships with the Balfour Beatty Internal and External Plant Desk Teams and Managers
  • Effective and efficient resolution of complaints from customers and operational colleagues
  • Use of internal escalation procedures for complex or unresolved complaints
  • Effective management of off hires
  • Application of agreed hire rates to customers as set up on agreement
  • To ensure that the hire order going to the depot is complete, ensuring all information has been obtained from the customer and relayed to the branch in a timely manner
  • Ensure all orders and queries are accurately input on to the system
REQUIREMENTS
  • Excellent customer service and communication skills
  • Excellent telephone manner
  • You must be reliable, punctual and enthusiastic
  • You must be well organised.
  • The successful candidate will need to be self-motivated and proactive.
  • Team player
  • GCSE Maths and English

Keyskills :
Customer ComplaintsCustomer ServiceCustomer ServicesOrdersPlant Hire

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