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Customer Service Advisor

Gibson Hollyhomes
Job LocationThornbury, Bradford
EducationNot Mentioned
Salary£18,300 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Customer Service Advisor Competitive SalaryFree parking and Excellent company benefits My client a reputable company within the insurance sector are looking for a customer service advisor to join their busy claims team due to growth and an influx of work within the team.In this role you will be responsible for dealing with non-technical claims and general enquiries received from customers and clients.Duties for a Customer Service Advisor will include:

  • Process customer claims effectively and efficiently
  • Update clients with the progress of their claim
  • Respond to customer queries via email, letter and telephone
  • Escalating customer issues to management where necessary
  • Ensure client and customer notes are accurately recorded and updated at all times
  • Dealing with all manner of customer enquiries including: cancellations, registrations, finance enquiries & policy amendments
  • Ensuring that the complaints procedure is followed where a complaint is made, including the issuing of verbal final responses
    • Personal Specification for a Customer Service Advisor will include:
  • Previous customer service experience is required, candidates from regulated background such as insurance or financial services will be advantageous
  • Excellent verbal and writing communication skills
  • Effective problem solving skills
  • Adaptable, flexible, and willing and able to learn new skills
  • Some Saturday mornings maybe required occasionally
    • Benefits:
  • Group Personal Pension Plan
  • Free Life Insurance
  • 25 days plus statutory Bank Holidays
  • 37½ hours a week
  • Cycle To Work Scheme
  • Holiday Buy Scheme

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