Customer Service

Job Location	Tanworth-in-Arden
Education	Not Mentioned
Salary	£23,000 - £27,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Job Title: Customer ServiceSalary: Between £23,000 and £27,000, plus excellent benefits including childcare allowance and free onsite parkingHours: Full Time, Monday to Friday 9 to 5 (slight flexibility considered)Location: Tanworth in Arden, Solihull (own transport essential)Description:We are currently recruiting for a competent and enthusiastic Customer Service expert with an excellent telephone manner to join a small friendly team within a busy, successful and well-established company based in Tanworth in Arden, near Solihull.The role requires an individual who is able to answer incoming queries effectively, whilst building and maintaining business relationships of the highest standards.Key Duties:

Answering telephone calls and live chat enquiries and dealing with them in a confident manner
Assisting customers with their accounts, responding intelligently, politely, and efficiently to an enquiry so a positive outcome is achieved
Managing contracts and paperwork
Entering data into the in-house computer system
Sending system generated letters when required
Dealing with email queries and responding accordingly
Work closely across all teams from Customer Service, Management, Software Development, Business Development and Sales & Marketing, to ensure constant up to date knowledge of all areas of the business
Provide ad-hoc support as and when required

Key Skills/Experience Required:

Good interpersonal skills who can integrate into the team and collaborate effectively
Previous experience within a customer service-based environment, both in person and over the phone, is essential
Excellent computer, literacy, and organisational skills with attention to detail
Proven record of using initiative to work independently and as a team member
Confident and polite telephone manner.
An ability to prioritise workload and perform well in busy periods
A good general knowledge and all-round IT literacy
Problem solving and a good initiative is essential.
Knowledge of GDPR

This is an excellent role for an individual experienced in Customer Service to work in a varied role within a busy team.It is essential that you have your own transport, as this location can’t be reached on public transport.Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.Personal data you supply will be used for contacting you via telephone or email about our service. Your data will be kept securely and retained in line with GDPR regulations. You have the right to withdraw your consent to the use of your personal data forthe specified purpose at any time.

Keyskills :
AdminCustomer ServiceEnquiriesRespondingTelephone Manner

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