Telesales Account Manager

Job Description

About The RoleTelesales Account Manager (TAM)Tamworth£21,500 with uncapped commission, OTE £35,027Full time, permanent position, office basedGreat hours (MondayFriday, 9am5pm, no weekends or evenings)Excellent at Telesales Live near Tamworth Come and be a part of our successful Telesales team!Now is the time to join us at phs Group, the leading personal hygiene service provider in the UK. If you are brilliant atbuilding rapport, determined toachieve targets, and happy to make calls to our existingcustomers to maintain and enhance excellent business relationships, this is the role for you!You will be valued here. At a time when hygiene is so important, our services are essential so you will be making a difference. As aTelesales Account Manager, youll look after our valued business customers accounts, proactively calling themregarding our products and services for Washrooms, Healthcare, Floorcare and Air-care. Its a 360 account manager role, covering their accounts,contractual sales, cancellations, and queries. Youll be joining a supportive and friendly team,who will help you on your career journey with us. The sales targets are staggered when you start, so they are realistic and very achievable, and well guide and support you, and listen to your ideas. The commission is uncapped, and there are excellent opportunitiesfor progression.Come and join us!A day in the life of a Telesales Account Manager with us at phs Group will involve:

• Calling our existing business customers, understanding their needs, providing the best solutions for them, and then agreeing / closing the contractual sale with them.
• Understanding the root causes of any queries or cancellations for your customers and offering solutions to support the customer and retain their valued business.
• Growing the customers product holding with us quarterly, by establishing their current needs and matching them to suitable products or services from our vast range.
• Being the industry expert for your customers by knowing / selling the products with a consultative approach.
• This is a full 360 account manager role covering all aspects of sales, cancellations, and inbound calls and email from your customers and updating the CRMs with details.
• Achieving and working towards set targets and KPIs (daily, weekly, periodically)

The ideal candidate for a Telesales Account Manager at phs GroupRequired:

• You are great at building rapport, with resilience and determination to succeed
• Youre polite and articulate, trustworthy, reliable and a good team player
• You are highly organised and structured when planning your day
• You are target driven and self-motivated
• Experience with contractual sales would be an advantageDesired:
• Previous experience with account management and you enjoy outbound telesales
• You have worked with a set customer base, built great relationships, and grown accounts
• You have a consultative approach to selling, with experience of selling on a contractual basis and closing the sale yourself rather than passing the lead on.

In return for your commitment and expertise as a Telesales Account Manager at phs Group

• A guaranteed base salary of £21,500, with uncapped commission, and an OTE to work towardsexperienced Telesales Account Managers here are capable of £35,027 OTE
• A rewarding bonus scheme and regular incentives
• An extensive induction programme, excellent ongoing training and development
• Great working hours Monday to Friday 9am5pm, no weekend or evening working
• Progression opportunities and apprenticeships for a great career within the company
• Amazing savings with phsPerks.com which provides discounts including major supermarkets and retailers
• Free parking onsite that will save you a fortune
• Holiday buy and sell scheme
• We offer accredited ILM training through external and in-house training
• Other benefits such as life assurance, company pension and more

If you want a career with a well-established company, where youll be appreciated for the quality of your sales not just the quantity, we would love to hear from you.Apply now.phs Groupwas founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 59 years of business.Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.