Customer Service Advisor

Job Location	Taffs Well
Education	Not Mentioned
Salary	£21,000 - £23,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Our clients are energy efficiency specialists, and an opportunity has risen to join their tight-knit and supportive team environment as a Customer Service Advisor. Help them eradicate fuel poverty, increase the well-being of all their customers, and drivemomentum in helping to reduce carbon emissions nationally.Customer Service Advisor Location: Taff’s Well, Cardiff Salary: £21,000 - £23,000Full-time / PermanentThe RoleTo succeed as a Customer Service Advisor, you’ll be a keen problem solver, committed to making a difference by dealing with inbound customer inquiries, problem-solving in real-time, and managing social media communications.

Dealing with all inbound customer inquiries
Qualifying and assessing customers for ECO grant funding
Managing surveyor and engineer appointments
Managing Leads inbox
Checking property information against EPC register
Calculating customer contributions
Managing customer reviews platform
Monitoring social media communications

Requirements:

Experience in Customer Service
Able to learn about the business process quickly
Have an excellent eye for detail
Customer-focused with strong communication skills
Flexible team player with a positive and enthusiastic attitude
Ability to multitask, prioritise and manage own workload to meet deadlines
IT literate: Word, Excel and Outlook experience is essential

If you are a passionate self-starter who wants to make a difference, then please send us your CV today.Customer Service Representative | Customer Service Support | Customer Advisor | Customer Service Advisor | Customer Service Specialist

Keyskills :
AdminCommunication SkillsCustomer ServiceSupportive

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