Telephone Customer Advisor

Job Location	Swansea Enterprise Park
Education	Not Mentioned
Salary	£20,475 - £21,450 per annum, pro-rata, inc benefit
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Exciting permanent opportunities for reliable and hardworking customer focused individuals with great telephone communication skills for a fast growing company based in the SA7 area of Swansea. Outstanding benefits are offered such as free gym membership, discounted food/beverages at local businesses, fortnightly pay, weekly bonus on top of your salary just for doing your job, free onsite parking plus opportunities for training and progression.The next training intakes are 20th November and 27th November therefore if you are available for an immediate interview you could be one of their new starters.Duties As a Customer Service Advisor in Swansea you will:

Answer incoming calls from new customers looking to go through quotes for insurance then take them through the process to set up a policy via the telephone
Ensure all information is being recorded accurately
Speak with customers about their plans and advise best options
Build rapport with customers to ensure they fully understand the product theyre buying

No specific experience is required. However, a great telephone manner and upbeat personality are essential, no contact centre experience is necessary as some of their best staff have never worked in this environment before!

Customer Service experience would be advantageous (Retail, hospitality, call centre or face to face sales)
Working 37.5 per week on a rolling shift patterns across the opening hours of 8am - 8pm, working one Saturday per month and one Sunday a month with a day off in the week
Training

Full training will be given for the first six weeks - if you have any holidays booked during this time we wont be able to consider you for this intake. However, the odd day during the first six weeks wont be a problem, we just need to be aware of them.If you have customer focused experience in hospitality, retail, care, sales or customer service then one of our team would love to speak with you today!Please apply ASAP

Keyskills :
salescall centreadmincustomer serviceadministrationcomplaintsCall centrecomplaints handlingcomplaints handlercustomer service administratorcustomer service executive

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