Inbound Call Handler

Job Location	Swansea Enterprise Park
Education	Not Mentioned
Salary	£15.75 - £19.72 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Temporary , part-time

Job Description

Manpower is recruiting compassionate and dedicated individuals on behalf of our public sector client as a Call Handler.As a Call Handler, you will play a crucial role in answering incoming calls on the 111 Prescription line, providing exceptional service to patients and ensuring a positive overall experience. Prior to taking on the responsibilities of the role, you willbe required to attend a comprehensive 1-2 day training that you must pass.Availability requirementsYou must be able to most weekends Saturday and Sunday throughout March and April.Shift times: 8:00 am to 6:00 pm.Location: Swansea (due to the location and availability of public transport you will need your own transport)Responsibilities:

Answering inbound calls, providing accurate information, and addressing prescription queries with professionalism.
Maintaining meticulous and detailed records of all calls handled.

Requirements:

Excellent verbal communication and listening skills
Ability to thrive in a fast-paced environment
Previous experience in a call center or customer service role is highly desirable
Demonstrated ability to remain calm under pressure
Educational background: 5 GCSEs at Grade A-C or equivalent
Satisfactory references and an enhanced DBS check are mandatory; Manpower covers the cost of the DBS check.

Pay Rates:

Saturdays: £15.75 per hour
Sundays & Bank Holidays: £19.72 per hour

ContractTemporaryTo Apply: Apply with an up to date CV. We look forward to hearing from you.

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