Service Support Worker - Waiting Well Project - Swansea

Job Description

Service Support Worker - Waiting Well Project - SwanseaLocation: Covering the Swansea area from our Swansea office, home and community based covering the surrounding areaContract: 12 months fixed term contract Hours: 35hrs full-time per week, 8am to 6pm flexible with some weekends and bank holidays on a rota basis.Salary: £17,464 per annum pro rata plus a £300 homeworking allowance.These vacancies are also available on a part-time basis 17.5hrs per week (flexible)Weve got an opportunity...Do you love helping people in needIn the UK, thousands of people struggle with everyday living. Whether theyre suffering from loneliness, or lack the physical ability to complete day-to-day tasks, its our responsibility to do what we can to help.At the British Red Cross, we put the people that need us at the heart of what we do. As a Service Support Worker, you will provide the support and care which can make a vital difference to the quality of peoples lives, allowing them to continue living athome in comfort.Not only will your role allow people to enjoy healthier, more fulfilling lives, but a career within Independent Living can be both rewarding and satisfying, providing extensive progression opportunities and allowing you to build meaningful relationshipswith both colleagues and service users.About the Waiting Well ServiceThe service will offer support to individuals who have been waiting two years or more for elective procedures or treatment from the NHS and, through continued communication and reassurance, reduce the risk of reliance on emergency, acute and primary care healthservices and empower people to better self-manage their physical health and well-being as they continue to wait for treatment.It will work in conjunction with NHS and Local Authority services enabling people to engage with their local communities, which would otherwise prove difficult due to frailty or anxiety.Our primary objectives are to:* Support the service user whilst they await treatment and/or admission to hospital* Improve service user health and well-being* Facilitate or provide practical help in their own home* Connect service users with community-based services to support their well-being and reduce their anxietySay hello to the team...A team of staff & volunteers will have a presence within the local authority which the service user lives. They will help service users and their families while on the waiting list for treatment/procedures, initially for an introduction and to set up supportand networks. Each project team will consist of five Support Workers, a Service Coordinator. All members of the team report to the Waiting Well Project Service Manager who manages x4 teams within the Waiting Well service throughout Wales.Duties include:* Regular What Matters conversations with service users to establish if there are any additional support needs to maintain independent living and enhance their quality of life* Carrying out an informal assessment of the service users wider non-clinical needs to establish if their immediate needs are met (safe home environment, basic food supplies, hot water, heating, etc.)* Emotional support such as sitting with someone or speaking on the phone to someone who is confused, distressed, enabling discussion about their concerns* Arranging for shopping and other services* Identify and act on any safeguarding concerns* Signposting and supported referral to other community-based services that can support individuals to stay well at home* Liaise with BRCs other local services such as Mobility Aids services and Third Sector liaison officers* Signposting and supported referral to other agencies and third sector partners including Falls Prevention, Care & Repair, Carers Support, Age Cymru, Alzheimers Society etc.The Waiting Well service model staff will not provide personal care support.Say hello to the team...The Independent Living & Crisis Response service (IL/CR) supports people in the space between hospital and home and responds to the needs of people in crisis following an emergency; maintaining an extensive network of external relationships across health, socialcare, and emergency services.This role could be for you ifYou can make things great. You know how to improve service quality for the benefit of users.Youre professional. You can deal with queries in a diplomatic and confidential mannerYou love being flexible. Working hours out with the norm suits you.Also, you should be the following:Educated to GCSE level (or equivalent by experience)IT literateFull driving licence holder and access to own vehicleHave a good knowledge of services provided by the NHS and Social CareThe closing date for applications is 23.59 on Thursday the 9th of June 2022 with interviews to follow.This role requires use of full Personal Protective Equipment, including Fluid resistant face masks, to be worn at all times while delivering services. This will be provided for you.The role will involve frontline work with vulnerable service users and will not always allow for a 2-metre social distance to be maintained. You will be asked to complete a Risk assessment to confirm you are able to take up Frontline work, at onboardingstage. If you consider yourself to be a person at greater risk from COVID-19 or you are unable to wear a facemask for long periods of time, then this role may not be suitable for you. We offer a wide range of staff benefits, these include:36 days holiday (including Bank Holidays)Option to buy an extra 5 days annual leaveUp to 6% contributory pensionFlexible working policyFollow us on Twitter @RedCrossJobsUK and on Linked in - British Red Cross, to hear about our latest job vacancies.Connecting human kindness with human crisis

Keyskills :
AssessmentDementiaDischargeInfection ControlReferralsRisk AssessmentSafeguardingWelfareWellbeingCompassionateEmotional SupportAdult care