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Job Location | Swansea Enterprise Park |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Description - ExternalT1 Mortgages - Hybrid role based in contact centres for a minimum of 2 days a week, Permanent RoleWorking as a Mortgage Associate in our Mortgage department, youll answer calls from our customers with a variety of queries about their mortgage journey. This could be starting out on the property ladder or adding to an existing mortgage. You will playa key role in our department having the right conversations to fully understand customer needs. Its all about taking personal ownership for each customer interaction, understanding their unique situations and reacting with efficiency, fairness and positivityto maintain our reputation and drive confidence in our mortgage products and services.This is a full time role. Mortgage and Contact Centre experience are not essential. What were really interested in is a genuine passion for going above-and-beyond for our customers. Everything else we can teach you!As a department we are passionate about coaching and developing our people and championing change, collating your ideas and driving them forward.What will I be doing
Keyskills :
Customer Service Officer Mortgage Associate