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IT Team Lead

NRG PLC
Job LocationSwalwell
EducationNot Mentioned
Salary£30,000 - £40,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

This is a full-time Technical Team Lead role located in Newcastle upon Tyne. As an on-site IT Managed Services Technical Team Lead, you will be responsible for leading a team of technical professionals to provide exceptional customer service, manage projects,maintain client relationships and manage internal processes.You will oversee the technical support team’s day-to-day activities, establish operational processes and service standards, and ensure the team is meeting the technical requirements of the business. This role is highly involved with customers, thus greatcommunication skills, a passion for delivering customer excellence, and technical skills are key.Qualifications:For this role, we prefer candidates with demonstrated experience of at least 5 years in IT managed services, with strong technical background.

  • The ideal candidate should possess: Excellent customer relationship management and communication skills, with the ability to create a positive client experience.
  • Strong leadership skills, with a proven ability to manage and support a team with high standards, using metrics to drive team performance.
  • Experience with service level agreement (SLA) management, incident management, problem-solving, and technical escalation management.
  • Strong technical background including proficiency with delivering and managing IT systems, network, security, and end-user computing device management.
  • Knowledge & experience of cloud solutions including Azure and 365.
  • An ability to prioritise and manage time effectively utilizing ITIL best practice methodology.
  • Experience in project management and in delivering projects within budget and to deadlines.
  • Preferably qualified to 2nd line minimum or equivalent industry certification such as ITIL, Microsoft, or Cisco.
  • Bachelors degree or higher in Computer Science, or a related field, or equivalent work experience.

Keyskills :
CISCOITILLeadershipTechnical SupportWindows Azure2nd LineMicrosoft

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