Operations Coordinator

Job Description

POSITION SUMMARYThe Operations Co-ordinator works within the operations team, utilising the plumbing, heating, electrical and Air Conditioning divisions. This department is responsible for the installation, repair and maintenance of all aspects of plumbing, electrical andgeneral building services in both residential and commercial buildings. In their day to day duties they will be directly responsible to the Head of Operations and all queries relating to these duties should be addressed to them. This team member routinelyworks directly with the electrical and plumbing division engineers, other managers and clients to ensure customer satisfaction while assisting the Head of Operations to meet departmental goals and objectives. Presenting themselves as a company representative,the Operations Co-ordinator often communicates directly with customers and suppliers to ensure accurate communication of job or project status and requirements.PRINCIPLE RESPONSIBILITIES/DUTIESThe Operations Co-ordinator will successfully carry out the daily operations within the role by successfully performing the following tasks, duties and responsibilities:

• Schedules and directs the engineers to meet service demands and customers expectations
• Communicates regularly with the Mechanical, Electrical and Air Conditioning departments and other divisions to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements
• Communicates daily with the Plumbing and electrical Division, and other managers, reporting on project information, estimated time to complete jobs, labour hours and parts or material used
• Maintains communication with suppliers and representatives to ensure the best buying prices are obtained
• Reviews work orders, purchase invoices and time reports for accuracy, and invoice clients in a timely and accurate manner.
• Attend divisional meetings with the Head of Department, reporting any operational issues
• Reviews work orders, invoices and time reports for accuracy
• Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met
• Ensures that all company/department policies are being understood and actioned
• Work with their own and other departmental members to meet company and departmental goals and objectives
• Other tasks and responsibilities as required to maintain efficient Operations department

MINIMUM JOB REQUIREMENTSThe Operations Co-ordinator should possess the following skills, characteristics and abilities:

• Excellent customer service and sales skills
• Three years customer service related experience; or an equivalent combination of education and experience
• Some post-secondary education from college or trade school.
• Exhibit knowledge and basic understanding of plumbing and electrical systems
• Technical aptitude with knowledge of current IT systems and an ability to use resources at hand to find solutions
• Excellent Teamwork skills to enhance team cohesion, productivity and standards of work produced
• Excellent verbal and written communication skills; and strong conflict management skills
• Detail oriented and highly organised with the ability to handle multiple tasks and assignments
• Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation
• Possess a strong personal desire for improvement; and the desire to work as a team with the other Operations team members and other staff members
• Have a clean, neat and professional appearance; an individual who can instil pride of workmanship in themselves and in others
• Valid drivers license with a clean driving record and background
• Ability and willingness to work non-standard schedule: nights, weekends and holidays as/if required

With a highly competitivesalary and a generous benefits package, this is a perfect opportunity for someone looking for a new challenge in a fast-paced environment. Call Jordan for a fully confidential discussion on 0 1 2 2 3or apply within