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Service Desk Engineer

La Fosse
Job LocationSurrey
EducationNot Mentioned
Salary£250.00 - £300.00 per day
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Newly created role for a globally recognised brand with presence in over 12 countries. Your role will be varied and consist of project work e.g. supporting site moves, in-person desktop support for users and finally remote support for both users and retailstores. EPOS experience is essential.Location: 4 days a week on-site in Surrey.Rate: £250 - £300 inside IR35Duration: 6 months.Responsibilities at IT Support Engineer

  • Hands-on support across a predominantly Microsoft envrionment (Windows 11, Office 365, Sharepoint, Teams and some application support)
  • VIP Support and involvement in project work. Walk ups, floor walks and tech bar support required.
  • Maintains a good service level for the users and business by establishing and enforcing organization standards, and communicates the main standard KPIs on a regular basis
  • Guarantees the IT alignment between local business and global IT Strategy (think Global and act local)
  • Work with Group IT teams to align on requirements to deliver a successful outcome
  • Supports and monitors the global projects roadmap agreed with the global IT organization and at local level with the IT & Project Delivery Manager
Expectations as IT Support Engineer
  • Min 4+ years in IT Support
  • Confident 2nd Line Support, ideally with some app support experience.
  • IT experience in a strong Microsoft environment (Windows 11, Office 365, Sharepoint, Teams)
  • Leadership, high sense of service and strong business orientation
Sound interesting Please do get in touch, interviews will commence 1st December.

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