Facilities Manager

Job Description

An opportunity has arisen to work within the Property Team of SABP.The Facilities Manager will be responsible for the operational management of the hard and soft services, with the emphasis on soft FM services within a busy mental health trust, to include hospitals, community hubs and homes, including cleaning services, catering, porterage, customer management, space management, waste and other staff and service user impacting property delivered services.You will be expected to demonstrate strong interpersonal skills and organisational skills to manage and prioritise your workload and have a passion for right, first time service that focuses on the changing needs of our service users, staff and visitors to the full range of buildings that SABP use.The post holder will manage a team of directly employed and contractor delivery teams and work across Surrey and Hampshire to ensure consistent service excellence.The ideal candidate will have a passion for service, a desire to engage and improve, and an ability to engage at all levels to ensure service satisfaction.Working hours: 37.5 hours per week, Monday to Friday.This role includes being on the on-call rota, Monday to Monday.Job OverviewEnsure that all facilities management services are completed safely, on time and to the requisite quality.Provide leadership and supervision to a facilities team of directly employed labour (del) and contract employed labour (cel).Provide service matter expertise to both catering and cleaning servicesEnsure that all performance targets are met by your team.Qualifications requiredCity and guilds qualification in a relevant discipline. A further qualification in management or a degree would be an advantage.Experience requiredHave a minimum of 7 years’ experience leading a significant facilities management operation delivered by both directly employed labour (DEL) and contract labour (CEL) Experience in delivering significant organisational change in a soft and hard FM environment. Evidence of managing the development of a significant property portfolio.Key responsibilitiesMaintenance service: to maintain the asset base in accordance with statutory regulations and best practice. This will include working with the directly employed labour team and specialist contractors to ensure all planned maintenance is completed to meet targets of quality, cost and timescale. All reactive maintenance must be completed in accordance with response and repair targets agreed with the customer.Soft FM service: To manage the cost effective delivery of trust soft FM services, including cleaning, catering, security, waste management, portering and transport. This will include working with both DEL and CEL teams to ensure all planned and reactive work is completed to meet targets of quality, cost and timescale.Contract Management: To represent the trust as service matter expert for both catering and cleaning services, ensuring that services meet the requirements of the trust’s changing requirements. Undertake primary point of contact for all escalated catering and cleaning service failures and work with outsourced service contractor to implement service resolution and embedded learning.Project Delivery: To undertake project management responsibility around hard and soft FM projects undertaken within the scope of managed buildings, ensuring that projects are delivered within set timelines and budget.Communications: Provide account management service to all users of your facilities.Engage fully with all stakeholders, including services, asset steward, contracts manager, contractors, authorizing engineers, project and maintenance team members and ensure requirements are established and outcomes are effectively communicated.Personal and People development: The post holder will be a role model for his/her teams, ensuring the team adopts best practice in staff performance management, equal opportunities / human rights and personal development. He/she will ensure all staff have regular supervision, clearly agreed annual objectives and an annual personal development plan which is aligned to modernisation of the services.Manage discipline, productivity, appraisals, supervisions, absence and return to work processes for staff in accordance with trust policies and through the use of ESR. Ensure all direct reports have annual objectives.Ensure staff are fully up to date with statutory and mandatory training and that all staff attend at least one appropriate trade training course per year.Health, Safety and Security: Operate and promote working practices which ensure a safe working environment for self and others, contributing to the development of a safety culture among your team.Ensure actions arising from fire and legionella risk assessments, statutory compliance audits and follow on works are completed and recorded on the relevant dashboard.Quality: Lead the team to ensure they meet agreed performance and productivity targets. Ensure all maintenance and hotel services work is successfully delivered and that the outcomes are recorded onto monthly performance dashboardsEnsure full use of prevailing SABP IT and work management systems (for example PDA’s, Planet SBS, ESR and Datix) by your team.Participate fully in the estates and facilities on call’ system.Service improvement: Manage the handover of new assets being delivered into service. Ensure that they are maintained in a manner which keeps them performing at an optimum level. Required skills

Customer Service

Facilities Management

Time Management

Prioritisation

Right First Time

Keyskills :
Customer Service Facilities Management Time Management Priitisation Right First Time