Customer Care Coordinator new homes sector

Job Location	Sundridge
Education	Not Mentioned
Salary	£25,000 - £30,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

As a high performing business, our client is looking for high performing Customer Care Co-ordinator who will be based in their office in West Kent.You’ll provide the Company’s customers with an efficient, accurate and responsive customer service by receiving customer communications and co-ordinating contractors and internal customer service staff to ensure all issues raised are monitored and satisfactorily resolved, through the 2-year warranty period and beyond in accordance with the commitments to exceptional service.You will manage department diaries and arrange appointments for service calls, raise instructions and defects notices via the customer service database to Contractors, Suppliers and Site Managers and monitor and report the progress of works. You’ll be responsible for ordering materials via the Buying Department or directly with suppliers and log incoming invoices and tie-up with contra-charge notices.Suitable applicants must come from a new homes customer care background as previous experience is essential for this role. You’ll have strong communication skills coupled with a keen eye for detail and the ability to work on multiple cases at any one time. You’ll be computer literate with a good knowledge of Microsoft Word, Excel and Outlook.Hours are Monday to Friday 9.00 to 5.30

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