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Job Location | Sunderland Enterprise Park |
Education | Not Mentioned |
Salary | £24,808 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Customer Experience Representative We are recruiting for experienced Customer Service professionals to work for a well-known, established insurance company!If you have at least one year’s customer service experience, excellent keyboard skills and the ability to work in a fast-paced environment… this could be the role for you!We have roles available in Peterborough and Sunderland for a start date of May 7th 2024.This is a full time position, working a shift pattern covering the opening hours of 8am – 8:30pm Monday to Friday, 8am – 6pm Saturday and 9am – 4pm Sunday. The shift pattern will include 1 in 2 Saturdays and 1 in 4 Sundays. Salary for this position is £22,308basic + £2500 shift allowance totalling to £24,808 per annum. Please note this is a hybrid position with a 50/50 split between working from the office and at home, however for the first 3 months whilst training and developing you are required to be in the office full time. Full in-depth training is provided for this position. The purpose of this role is to act as the first point of contact for the Customer to resolve a variety of customer queries, including mid-term adjustments, cancelations & payment queries to achieve a first time resolution while competently managing thecustomer experience.To ensure compliance with company procedures and regulatory requirements to always deliver customer excellence.Key Accountabilities and Responsibilities: