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Operations Planners - Immediate vacancies !

Absolutely Recruitment
Job LocationSunbury-on-Thames
EducationNot Mentioned
Salary24,000 - 28,000 per annum, negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Operations Planning Coordinators, full time, permanent positions (office based) Salary: £24000 - £28, 000 per annum Based in Sunbury on Thames An exciting opportunity has arisen within the business for Operations Planning Coordinators based at an office in Sunbury upon Thames.This is a full-time position working on a flexible rota basis, covering Monday to Friday but also inclusive of 13 Saturdays throughout the year. Work hours are between 8.30 am to 5.30 pm with the occasional early shift of 8.00 am to 5.00 pm dependant onrota.Reporting to the Service Performance Manager you will work with all internal departments, including the Key Accounts team, Quoted Works team, the Help-desk as well as the Field Operations team, to ensure our customer receives a timely repair or service visit.You will take ownership of all aspects of communication to ensure our customers are well informed and have a single point of contact.The role:

  • Scheduling and coordination of in-house and sub-contractor Field Resource to accomplish and deliver SLAs with great customer service at the forefront of our minds, helping us to continue to be an industry leader. This role is set within the service departmentof our business and involves the coordination of scheduled maintenance visits, upgrade work alongside repair tasks aligned to our customers service contracts. This involves organising Field Engineers, liaising with our customers on a daily basis and collaborativelyworking alongside other departments within the business.
  • Supporting customers to overcome any admin requirements such as risk assessments method statements.
  • Managing a regional diary efficiently and effectively.
  • Delivering exceptional standards of customer service consistent with our brand.
  • Co-ordinating all internal and external resources to achieve successful completion first time by identifying challenges and delivering solution.PC
Skills, Experience & Competencies:
  • Co-ordination / Planning experience.
  • Excellent Customer Service skills.
  • System experience of BAAN and FMP 360 (not essential but desirable).
  • Ability to work on own initiative and manage their own workload, prioritising as required.
  • Effectively work under pressure and achieve results.
  • Be a problem solver, taking quick and effective decisions within the role level.
  • Team player
  • Ability to multi-task, being flexible to meet customer and business needs.

Keyskills :
BaanContractsCustomer ServiceMaintenancePlanning

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