Contact Centre Agent

Job Location	Stretton, Burton-on-Trent
Education	Not Mentioned
Salary	£11.50 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Contract , full-time 12 months

Job Description

Our client is a well-known company who provide excellent working conditions. They presently have a requirement in their Contact Centre for a Contact Centre Agent to join their team to cover a 12 month maternity leave.Key responsibilities will entail:

The daily processing of incoming orders through telephone, email, etc.
Being proactive on calls with good product knowledge and the ability to spot a sales opening
General management of client accounts
Liaison with carrier and logistics companies
Addressing any delivery issues
Ad hoc duties as may be required

In order to carry out this role, candidates should be able to demonstrate a high level of attention to detail and have experience of working in customer service. You should also be confident in the use of IT including Excel, Outlook etc. The successful candidatewill be a great team player with effective communication skills.Our client offers SMART working (3 days in the office per week and 2 at home), but only once full training has been completed and the individual is deemed competent.If you feel you have the right skills and experience for this role, we would love for you to apply. However, if you do not hear back from us within 48 hours, kindly assume that you have been unsuccessful on this occasion. (agy)

Keyskills :
Contact CentreCustomer ServiceOrders

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