IT Support Apprentice

Job Location	Strathclyde Business Park
Education	Not Mentioned
Salary	£13,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent , full-time

Job Description

Why RM EducationA leading provider of technology for learning to schools, colleges and universities across the UK. They deliver everything educational establishments need to deliver technology-enabled learning. They dont just sell their own products, they provide and helpmanage all the leading technology brands and have close relationships with all the major hardware, software and freeware providers. In addition, through their Education Resources companies they deliver high quality resources for Early Years, Primary and SENsettings. They also work with assessment bodies throughout the UK and internationally providing exam marking solutions.Whats involvedThey are now looking for a hardworking and motivated individual with a strong interest in technology to work within their busy IT department.You will be working full time while working towards your Technical Apprenticeship in IT & Telecommunications.Responsibilities:

Provide telephone technical support to South Lanarkshire Council Establishments, providing advice and problem solving expertise on technical problems and queries
Problem resolution will be mainly using remote tools such as NetOp or Centrastage
Providing support to site visits may also be required
Ensure systems are updated on a real time basis including detailed and accurate call notes
Customer devices are primarily connected to our CC4 networks although there are some standalones
Ensure calls are progressed and closed in line with contracted service level agreements
Escalate any issues on call progression or customer issues (Some equipment handling may be required)
Provide support for site visits to schools to resolve problems which we are unable to address remotely (Equipment will require to be handled)
Participate in project work such as installations and software rollouts
Process Improvement – identify and deliver improvements in tools/processes to maximise efficiency and customer satisfaction

What do they need from you

Strong organisational skills
Attention to detail
Self-confidence and articulate
Professional attitude and presentation

Salary:£13,000 per annumWorking week:Monday to Thursday 8:30am – 5pm and Friday 8:30am - 4:15pmBenefits

£500 upon completion of program
Working with a young team in a youthful atmosphere

Future prospects:Your salary will be reviewed upon completion of your apprenticeship program.Important information:This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in,help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications yougain and how they align in particular to your day to day role.On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

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