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IT Helpdesk Support Apprentice

QA Ltd
Job LocationStrathclyde Business Park
EducationNot Mentioned
Salary12,394 - 18,018 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Employer description: Kick is one of the UKs leading independent ICT services businesses, with ambitious plans for growth. Headquartered in Scotland and operating across the UK, we are always looking for talented, creative and innovative people to join our growing team.Kick ICT has helped businesses succeed for 40 years, providing them with financial and business management software, Microsoft Dynamics 365 solutions, managed IT and cloud services.We have ambitious plans for the future. Our vision is to build a sustainable single-source IT services business of scale, with a talented and highly skilled team who provide outstanding service and add value to our customers.In 2021, Kick secured an £8.7 million investment from BGF, one of the UKs most active investors. This investment will support out ambitious growth plans, which include extending our reach and expertise across the UK. We currently employ 130 staff and expectstaff numbers to increase to more than 150 by the end of the year.Overview:Due to continued growth, we are looking for an IT Helpdesk Support Apprentice to join our team in Bellshill.If you are interested in developing your career and becoming part of our success, then this could be the role for you.Salary:£12,394.20 - £18,018 per annum.Working week:Monday - Friday, 9am - 5pm / 35hrs a week.The role / duties:

  • Provide 1st linesupport answering tickets for customers and liaising with them on the phone to resolve their issues
  • Initial problem solving and diagnoses
  • To ensure all support calls and service requests are logged and administered using the appropriate service desk systems and working to agreed service levels
  • Log, update and close support tickets using helpdesk software
  • Remote monitoring of customer environments
  • Creating new users/mailboxes, resetting passwords, setting up new users, monitoring systems etc.
Desired skills:
  • Strong work ethic
  • Desire to build a career in the IT industry
  • The desire to go the extra mile to provide great customer service
  • Excellent telephone manner
  • Good technical knowledge
  • Motivated and Willingness to learn
  • Good organisational skills with the ability to manage multiple issues and tasks simultaneously
  • A team player willing to contribute to the team
Desired qualifications:A Computing Science qualification or strong background in IT would be ideal.Benefits:
  • Be part of a growing IT company
  • Competitive salary
  • 30 days annual leave (plus a birthday holiday)
  • Group personal pension plan
  • Private medical insurance scheme
  • Life cover (2 x final salary)
  • Cycle to work scheme
Future prospects:92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.Important Information:QAs apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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