Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Omni Channel Manager

Cactus Search
Job LocationStockport
EducationNot Mentioned
Salary£32,000 - £35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

The Role:As a Omnichannel Manager, you will be responsible for managing multiple environments and campaigns through different communication channels including Inbound, Outbound voice, SMS, Email and Web Chat. You will be responsible for in-depth planning, reporting and analysis ensuring that all performance and achievement of service levels, KPI’s are met whilst supporting the Head of Dialler and all other key business stakeholders.Key Responsibilities:

  • Manage the day-to-day contact centre focusing on performance and achievement of service levels
  • Optimising revenue through delivery of innovative strategies
  • Design, monitor and deliver the operational strategy for each campaign
  • Working with Key Stakeholders to develop an effective strategy based on key business and performance KPI’s
  • Produce real-time performance and productivity data to support the operational management team, focusing on strong performance, quality, and compliance standards
  • Monitor the team and agent performance maximum productivity
  • Provide contact centre activity reporting, collate, analyse, and summarize data and trends, recommending strategy and models
  • Create and manage Omni Channel, predictive outbound or blended dialling services for the campaigns with respect to applications, priorities, table definitions, Import/export raw files, filters, dial orders, call data definitions, disposition plans and schedules
  • Assess performance of outbound campaigns, working with Operations, Data and Client Services
  • Implementing positive changes to improve contact rate, talk time and campaign productivity
  • Creating and reviewing reporting for all systems across the contact arena offering reports, suggestions, and feedback Technical support
    • Key Requirements:
  • Qualified by experience at least 3 years dialler management and planning
  • Omnichannel / Dialler and other Contact Centre systems management including the building, planning and implementation of a Telephony platform including initial configuration
  • Experienced of working in a fast-moving environment
  • Experience in performance & campaign management in a Contact Centre environment
  • Advanced user of Microsoft Excel and SQL
  • Ability to manage relationships at all levels both internal and external
  • Self-motivated and pro-active with the ability to influence performance within the Contact Centre
  • Analytical and strategic
  • Proven tactical and strategic decision making and problem-solving abilities

    • APPLY NOW

    Omni Channel Manager Related Jobs

    © 2019 Naukrijobs All Rights Reserved