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Technical Support Engineer 2nd Line

Additional Resources Ltd
Job LocationSteeton, Keighley
EducationNot Mentioned
Salary£25,000 - £27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Technical Support Engineer – 2nd Line - Steeton, West YorkshireBasic £25k-£27k pay band dependent on experience + on call allowance + team performance bonus, 20 days holiday (+ Bank Holidays) + Perkbox + PensionThe CompanyOur client is a recognised expert in innovative and secure Cyber Security, IT Infrastructure, Electronic/Physical Security and Communication Solutions with a vision to create unique Protect and Prevent solutions for business needs and to be their Risk Reduction and Technology Partner. Together with their clients in the Corporate Sector, Government, Police, Law Enforcement and Military; they have designed, delivered and supported numerous robust, cost effective and secure national network systems, electronic security and communication solutions.The RoleOur client is looking for a pro-active and energetic individual who thrives in a challenging SME environment, interacting with internal & external clients & suppliers and being part of a dynamic Technical Services Team.The ideal candidate will have a proven track record of supporting IT infrastructure & Cyber Security solutions, within a high quality ITIL environment, delivering services to Corporate and Government clients.The role is part of the client’s Service Desk function, providing support and client system changes through their Service Desk following ITIL standards.This position is responsible for dedicated client support, escalation support and troubleshooting.The role reports directly to the Technical Team Leader on a daily basis.ResponsibilitiesThis role sits within the Technical Services team providing support capability. This is a development role and the job holder will be expected to progress being given increased levels of scope and responsibility as their experience and knowledge develops (training & development will be provided). There may be other opportunities such as supporting project work should the need arise.Required Competencies

  • Efficiency – Able to produce significant output with minimal wasted effort
  • Organisation & planning – Plans, organises, schedules in an efficient, productive manner. Focuses on key priorities
  • Intelligence – Learns quickly. Demonstrates ability to quickly and proficiently understand and absorb new information
  • Work ethic – Possesses a strong willingness to work hard & sometimes long hours to get the job done. Has a track record of working hard
  • Flexibility – Adjusts quickly to changing priorities and conditions. Copes effectively with complexity & change
  • High level of existing experience of IT systems
  • The ability to communicate effectively & efficiently
  • Be confident communicating with people by telephone, email and in person up to a senior level
  • Eye for detail
  • Self-Motivated / work under own initiative
  • Ability to work effectively under time pressures
  • Full UK driving Licence
    • Required ExperienceProvide 2nd line technical support on various IT based equipment including switches, routers, firewalls, PC’s & servers etc.Management of the support cycle from initial ticket handling to problem resolution according to clients SLAsCreation of technical & client support documentation in various formatsStrong experience with Windows Server and Desktop operating systemsActive Directory, Group Policy, Print Management and other server rolesMicrosoft ExchangeMicrosoft 365Networking including Firewalls & SwitchesBackup infrastructure and softwareMonitoring of client’s systems and networksStrong troubleshooting skillsDesirable Experience & QualificationsWorking knowledge of switching, routing and VPN protocols and techniques e.g. OSPF, Multicast, VRRP, Spanning Tree, IPsec & SSL VPN, QoS etc., across multiple platforms (Cisco, Juniper, Fortinet)Technical support on various IP network technologies including mobile phone (4G/5G), wireless Microwave (PtP & PtMP, licensed & un-licensed), Wi-Fi and wired systems including ADSL, CAT5/6 & fibreTechnical support on various IP based security equipment including digital codec’s, cameras and recordersConfiguration and utilisation of network management platforms (such as Solarwinds NPM & FortiManager)ITILv3/v4Cisco ICND/CCNAFortinet NSE4Juniper JNCIAMicrosoft MTAs, HyperVVMware VCAWhat is on offer:Basic £25k-£27k pay band dependent on experience + on call allowance + team performance bonus, 20 days holiday (+ Bank Holidays) + Perkbox + Pension
  • Full systems training & certification
  • Ongoing skills training & certification
  • Full team engagement where input will help the client achieve their ambitious growth plans
  • Modern office environment
  • Excellent career progression for the right candidate
    • Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Required skills
  • 2nd line
  • IT support
  • Technical Support Engineer
  • Help desk

    • Keyskills :
    2nd line IT suppt Technical Suppt Engineer Help desk

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