Customer Service Administrator

Job Description

J Wood Leathers is a family run leather merchant based in Steeton, Keighley. We are a small, but dedicated team, committed to offering quality, sustainable hides and leathers to our customers, with unrivalled customer service. We are currently looking for a Customer Services & Admin Assistant to join our team, based at our Steeton Grove site, Keighley. Reporting to the Customer Services & Admin Manager, this position would suit an individual with experience of administration andcustomer service activities within a fast-moving manufacturing environment.We have free onsite parking and are on an accessible train and bus route. Working Hours/BenefitsMonday – Thursday 08:30 – 17:00Friday: 08:30 – 16:0020 days annual leave per year, plus 8 Bank Holidays 1 days leave for birthdayCompany pension schemeFree onsite parkingKey Responsibilities and Duties will include but will not be limited to:

• Answer a high volume of telephone calls on a daily basis, dealing with customer orders, queries, complaints, returns etc. forwarding calls to relevant team members and taking detailed messages where necessary.
• Answer all emails sent to multiple email addresses on a daily basis, answering queries, complaints and acknowledging receipt of customer orders.
• To respond professionally and efficiently to any contact with customers to build and maintain relationships.
• Book all telephone/email sales orders on to Sage50.
• Carry out general office and administration duties on an ad-hoc basis.
• Book Warehouse Visitor & “Walk-in” customer appointments and record details in head office outlook calendar.
• Provide the “welcoming face” for our warehouse, offering a professional but friendly front of house service for all visitors.
• Liaise with Warehouse Manager to ensure any incorrect/faulty products are returned/replaced/credited to meet with customer expectations.
• Process customer credit/debit card payments via telephone.
• Sending cuttings/samples/marketing info to customers/suppliers as instructed.

Additional Skills:

• Good communication skills, good telephone manner, good organisational skills, customer care skills.
• Experience of using Sage or similar Customer Relationship Management tool.
• Good computer skills, and proficient use of Microsoft Office, Internet and email. Keep personal office space and general areas tidy.
• Desire to be a part of a professional team with a friendly “can do” approach.
• Professional, in manner, approach and appearance, confident, discreet, diplomatic and confidential.
• Excellent communicator (verbal, written and listening skills) able to relate to external contacts and staff at all levels.
• Be a team player but also be able to work on your own initiative.
• Strong relationship builder.
• Excellent attention to detail and concern for standards – “right first time”.
• Ability to prioritise workload and multi-task.
• Strong work ethic requires high standards of self, able to be flexible in order to get the job done, able to work under pressure when deadlines approach.
• Excellent organisation skills, including time management, prioritisation of tasks and self-motivation.
• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.